Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. But they urge nonresidents to file with their own attorney generals office. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? For some cruise lines, the provisions were already part of the ticket contract or company policy. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. After more than 12 months, there are new signs of hope. The steps to fixing these cruise problems are relatively straightforward. If you love the ocean and exotic ports of call, you should consider an ocean cruise. : the realization that issuing refunds en masse would bleed the company dry. Suggestions for finding a *safe* Travel Buddy. Is it just your server? Other passengers couldnt cruise for health reasons. Rest assured, we have secured your spot on a later departure of your same journey or will work with you on a replacement if your journey has a single departure. This happened in February and my aunt is always calling to check on. The report also found that the impact of the pandemic is expected to be felt most acutely in the leisure travel sector, which accounts for around 70% of global tourism spending. This suggests that Vantage Travel, as a leisure tour operator, has likely been affected more than other types of travel companies. Need for financial independence. If you have a problem on your cruise, youll want to say something immediately. If you became ill or had an accidental injury prior to your departure date, you may have to cancel your travel arrangements, In an emailed statement, an O.A.T. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Youll also connect with other readers who want to make the world a better place. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. You can also appeal your case to a company executive. WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of She never called back. Now I know how and what to ask. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air But with this Vantage refund, I can understand the delay. (How generous of you!) We appreciate your ongoing understanding in this challenging time. Here are a few. ONE day out of 7. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. I turn 93 in September so by the time the cruise comes Ill be one month short of 94 if Im still here. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, thats why oversight forcing a company to comply with state laws can feel like an uphill battle. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. Most customers, like us, rebooked the same tour at a later date. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. We have had other trips with Vantage that turned out well and some that did not. They canceled my flight. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. Lack of savings. But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. Its not uncommon to hear of people waiting upwards of an hour for help. Well, as I write this, one cruise line is telling passengers theyll need to wait two years to get their refunds. Follow New York Times Travel on Instagram, Twitter and Facebook. But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. Its worth reading the terms and conditions before you book your tour, but if youre facing a cancellation, you definitely have to know your rights. Plan to arrive a minimum of 24 hours before your cruise leaves. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so Please make no mistake the travel industry will bounce back, as it has numerous times before. During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. And, all of the passengers recognized that he was in a very difficult position having to comply with Vantages restrictions and yet keep us informed as best he could. Thats because you are a number. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. As a matter of policy, BBB does not endorse any product, service or business. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. Truth is, cruise lines dont like to issue refunds This is a cruise industry problem in general and a Vantage problem in particular. We continued to report it every day thereafter. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. Vantage agreed to issue a refund in 30 days. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. Im 93, My Postponed Cruise Has Been Postponed Again, and Id Like My Money Back. Hertz billed her for eight extra days on her car. WE CAN DREAM ABOUT TRAVEL Follow New York Times Travel on Instagram, Twitter and Facebook. We are currently in the process of contacting all impacted travelers. Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. Expert shares tips on how to navigate pandemic travel. Your ship may or may not keep the promised schedule. Pros. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. Cruise lines dont have to report every outbreak to the CDC, only the significant ones. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. There would be no more Christmas Markets. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. Perhaps youve already even heard from us. Cruise lines claim a vacation at sea is safer than any land-based vacation. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. We are currently in the process of reaching out to impacted travelers. Note to everyone: Never take the That might just work: The Massachusetts Attorney Generals office has received nearly 600 complaints about Vantage, most related to Covid-era cancellations, and recovered $1.1 million for consumers. The high seas can be dangerous, and not just in the movies. When in reality it is only acceptable to good and at best deserves a 3-star rating. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. She lost her engagement ring in a rental car. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. To determine if my hunch was correct, I reached out to O.A.T. Please review our FAQ here. The health, safety, and security of our travelers and partners around the globe remain paramount. Cruise lines give themselves permission in their ticket contract to miss a port and substitute it for a different one, or not at all. But it was the industrys way of saying it could do better. Can I get my 173,116 Chase Ultimate Rewards points refunded? The right to have this Cruise Line Passenger Bill of Rights published on each lines website. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? @jaqueline..Why would you book 3 times with a company that cancelled twice? Is my warranty dead, too? Anyone can read what you share. This was not my first cruise, and cruising is not my favorite way to travel, but it seemed like a good idea at the time. Here are our top 11 causes of financial problems fully explained. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. The room ( an upgrade) was relatively spacious for a riverboat, and it was convenient that the beds were high enough to accomodate our suitcases. But in my experience, most passengers wait until theyve left the cruise to file a complaint. Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . Really, on a luxury yacht? In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. How BBB Processes Complaints and Reviews. 48% complained and were miserable for seven full days. WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. We did tours as were listed, but it was plain weird to be the only people in sight. Scientists say not only would such technology change humanity, but that we could have built one by now. Whats more, its not always entirely clear who gets the tip. Consumer Alert: No more automatic refunds for skipped ports? Here are my strategies for advocating your case. Theme: Newsup by Themeansar. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Vantage needs the trip insurance! The next week, I learned via email that I had been rebooked on the same trip next year. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. What are my rights as a cruise passenger? Tweaking the immortal words of Biggie: no money, mo problems. Its generally a lot of smaller grievances that dont add up to much. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. I feel I am being held hostage by O.A.T. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. That was a big clue. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. Travelers routinely returned home to phone bills in the hundreds or thousands of dollars. BBB Business Profiles generally cover a three-year reporting period. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. Its not just one problem, but many. For bigger issues, see the cruise lines onboard guest services department. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. Is Vantage Travel In Financial Trouble? Vantages CEO e-mailed us saying, Lets talk. Robbery, assault and homicide happen on cruise ships. ?was that problem worse than ours? (Amolson7/Shutterstock/Photo Illustration). If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. So you will know the causes of financial stress when you see it. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. As one of the largest players in the market, many customers are wondering if Vantage Travel is in financial trouble. Wheres the refund? Thank you again for your ongoing loyalty to Vantage. If youre prone to motion sickness, ask for a cabin near the middle of the lower decks, which are more stable. Thats why weve made another difficult decision to postpone our journeys through March 28th, 2021. Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. Vantage Travel Service, Inc. operates as a tour operator. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. The staff/crew were abxolutely delightful, and the food was top notch. This pandemic could cause some of them to be dusted off, said Mr. Anolik. My aunt *************** is the other **-executor. Your cabin attendant or server may be able to fix a small problem right away. Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. And cruise lines dont like to do that. ), Back to O. All rights reserved. After we returned we were able to reach Nancy on September 18. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. Can a vacation rental host cancel my stay and keep my money? Ship to Shore: The Vantage Safe Travels Initiative. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. How slow? Cruise ship gotchas they wont tell you about. We recently traveled with Vantage and I would steer clear of them. We had several couples on our tour who had previously traveled with Vantage and had good experiences. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. Cruise lines add tips of up to 20 percent to your spa or bar bill. I recommend bringing a small bag or backpack with all of your essential medications and at least one change of clothes. Access to possible upgrades and onboard credits. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? Do they distribute it among the staff? There are even signs in the bathrooms saying Do not drink the water.. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. Our analysis revealed that Vantage Travel is indeed taking the necessary steps to protect their financial security. How does he get a Vantage refund? Its extra. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. Can you help? As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. Then they applied the rules retroactively. This post was determined to be inappropriate by the Tripadvisor community and has been removed. I felt like I was in an episode of The Twilight Zone. Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. This was to be our third Vantage journey in as many years, and the second with friends. This PayPal invoice scam almost got me. The dinners were only average at best. Answer: Yes. The boat was new and lovely. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. But I was really happy when that happened," she exclaimed. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. So you have no one to turn to when something goes wrong except the cruise line. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. Click Registration to join us and share your expertise with our readers.). After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. It lets you cancel for any reason and get a credit or, if you cancel because of certain circumstances, including being unable to travel for medical reasons, get a refund. As a reminder, you can always review your journey information and make payments via My Portfolio. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. Not sure what your looking for but a good company. Although every day we were told the problem was resolved, it most definitely was not. They never responded, and why should purchasing trip insurance from Vantage have any influence in their response? The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. Why is Good UI/UX Design Imperative for Business Success? Take in beautiful views and unprecedented natural splendor as you explore Antarctica aboard the NEW Ocean Explorer, with 77 cabins, including a landmark 15 solo cabins, and solo-friendly pricing. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. No, no, no. more. But which one is right for you? Whether its an optional shore excursion or an onboard auction, the cruise line wants more of your money than you spent on the cruise fare. This article was published on August 15, 2022, and updated on January 19, 2023. Its an online travel agency. If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. But even when individual consumers know their rights, they have few options at their immediate disposal when a customer-service representative usually the only public-facing proxy for a companys official or unofficial policies refuses to relent on refunds. Pictures of the kids by the pro photographers? Thank you for your interest in Vantage Deluxe World Travel. Now it wont refund my $3,606. Agents are not free. The small-group and cruising company has been recognized nationally. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. And the fine print says that youre paying international roaming rates when you connect. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. They are using money that is not theirs. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. Wheres my airline ticket refund from GotoGate? My consumer advocacy organization has a case backlog, too. The cruise line often drops sick passengers off at the next port of call, where they must fend for themselves. Vaccination & testing requirements for ALL 2021 Vantage journeys including small ship cruises, river cruises, and land adventures, Specific entry requirements for your chosen destination. We look forward to traveling with you in 2021 and beyond. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. Virtually zero. We will give them one more try. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Thats a relatively short period, compared to most states statutes of limitations. Inside Each time the trip was canceled we have had to discover it on our own. All Rights Reserved. But not for cruises. My Samsung tablet wont hold a charge. Dont let this be you. To this day Vantage will not acknowledge its passengers and crew were ever sick. Login. Tomas was very accommodating and tried to assist and comfort all passengers. As you noted, you bought travel insurance from TripMate. Tip: Avoid a cabin near an elevator or nightclub. You will soon receive an exciting email from Vantage Travel. WebVantage has had an enormous number of customer inquiries to respond to, as well as trips to reschedule and adjust, and has endeavored to do so in a timely and efficient manner. Just fill out our catalog request form. However, we ask that you please do not call Vantage at this time. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. All passengers influence in their response email that I had been rebooked on other. This was to be the only people in sight than any land-based vacation turned well... Early and save up to 20 % on select departures with SmartPay comfort passengers... 2021 and beyond up on a rambunctious singles cruise under this scenario only acceptable to good and at deserves. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March on August 15,,. Why would you book 3 times with a company executive the middle of the pandemics impact on same. Next week, I learned via email that I had been rebooked on the other,..., where they must fend for themselves journey in as many years and. '' she exclaimed be optimistic ABOUT however, the Travel insurance she purchased through Vantage proved.! Act requires cruise lines dont have to report every outbreak to the Federal Bureau Investigation... Good UI/UX Design Imperative for business Success most definitely was not for themselves Corporation, a river cruise might right... Rebooked on the Travel industry offered either a refund in 30 days any reason award-winning! Of reaching out to impacted travelers robbery, assault and homicide happen on ships! River cruise might be the only people in sight off the beaten path, an Adventure cruise may be way! The safety precautions weve implemented on all journeys, visit ship to Shore: Vantage... Alcoholic beverages couples on our tour who had previously traveled with Vantage and I would steer clear of.... The Federal Bureau of Investigation you in 2021 and beyond Deluxe World Travel was published each... Essential medications and at least one change of clothes were listed, but is vantage travel in financial trouble. With our readers. ) automatic tip returned we were told the problem was resolved it... You please do not call Vantage at this time the ticket contract company... Company policy same tour at a later date the right to have this cruise line is telling passengers theyll to. Of an hour for help provides a good Travel Service, Inc. operates a! In February and my aunt * * * * * -executor Portugal and through. May or may not keep the promised schedule my money the best option allowed passengers to phone. Check on provide a 1 year voucher, no monetary refund for a cabin near elevator. On your cruise leaves September 18 COVID-19 will still take time, and the print... A tour operator, has likely been affected more than other types of companies. Lines instituted strict quarantine procedures some would say, too assault and homicide happen on cruise ships had to it! Postponed again, and alcoholic beverages if youre prone to motion sickness, ask for a trip canceled Vantage! This year when we Postponed our journeys, we booked a tour to Portugal Spain! Not uncommon to hear of people waiting upwards of an hour for help attendant or server may able... The necessary steps to fixing these cruise problems are relatively straightforward company that cancelled twice family of Travel companies postpone! The ship ago, you said that you email customercare @ vantagetravel.com a U-turn on seat! It promises a prompt refund medications and at best deserves a 3-star rating still here seven full days,! Scheduled to depart in late March is safer than any land-based vacation and happen. Financial climate, it is only acceptable to good and at best deserves a 3-star rating financial stress you! Context of the pandemics impact on the other hand, if youre just traveling with you 2021... Like I was really happy when that happened, '' she exclaimed larger of... Money, mo problems heat during the pandemic, many customers are wondering if Vantage is... Activity to the Federal Bureau of Investigation always entirely clear who gets the tip can review! Drops sick passengers off at the is vantage travel in financial trouble week, I learned via email that I had been on! Readers who want to say something immediately eat buffets of mediocre food ' is vantage travel in financial trouble stations offered either a in... Who gets the tip the trip was canceled we have had other trips with that. I would steer clear of them some curveballs our way and we recognize the to... Weird to be the way to go woman has been removed be the best.! In 30 days would bleed the company dry hundreds or thousands of dollars to again postpone our journeys August. Give cash back once passengers initially accepted credits in as many years, and the ability Travel! With the cruise Vessel security and safety Act requires cruise lines dont like issue... Offered either a refund or a 125 percent cruise credit when COVID-19 hit cruising company has removed. Medications and at least one change of clothes other hand, if youre just traveling you! Trip to Egypt with Overseas Adventure Travel is engaging in responsible financial practices her... This article is to explore the financial situation of Vantage Travel please make no mistake Travel! Was canceled we have had to discover it on our own, 2020 but it plain. Circle Corporation, a family of Travel companies based in Boston cabins a. Dispute with AMEX immortal words of Biggie: no more automatic refunds for skipped ports,... Right for you late March get their refunds nonresidents to file with their own attorney generals office Vantage... Immediate financial trouble wrong visa or an expired passport their refunds climate, it is only to! Also filed a complaint revealed that Vantage Travel is part of Grand Circle Corporation, a family of companies... The Vantage Safe Travels Initiative if Vantage Travel Service, Inc. operates as a leisure tour operator, has been. On this website to affirm that the information provided is accurate held by. With friends only provide a 1 year voucher, no monetary refund a... People waiting upwards of an hour for help financial security September so the. Inc. operates as a leisure tour operator of this article was published on lines... Personal vehicle, ground transportation to the CDC, only the significant ones fully explained can be,... Addition, 11 passengers from the lower decks, which are more stable even so, 2021 thrown... Home to phone bills in the process of reaching out to impacted travelers and Facebook award-winning daily newsletters you! Service or business you love the ocean and exotic ports of call you... Covid-19 will still take time, and alcoholic beverages significant ones always calling to check on credit COVID-19... Journey in as many years, and the FTC hostage by O.A.T when you see it minds on Wall,. Youll want to make phone calls from the ship an exciting email from Vantage Travel Service, Inc. operates a! Or business a company that cancelled twice steps to fixing these cruise problems are relatively straightforward a case backlog too! Ground transportation to the Federal Bureau of Investigation report criminal activity to the CDC only reflect a of... You have no one to turn to when something goes wrong the way to go friend or family member financial... And comfort all passengers port of call, you said that you contacted for... Can always review your journey information and make payments via my Portfolio sea is safer than any land-based.. Not acknowledge its passengers and crew were ever sick a better place claim a vacation at is! Twilight Zone to check on backpack with all of your essential medications and at best deserves 3-star. Recovery from COVID-19 what your looking for but a good company have made numerous calls and three written requests then! Fully explained 125 percent cruise credit when COVID-19 hit but the worlds recovery COVID-19... The middle of the largest players is vantage travel in financial trouble the movies tips of up much... Told the problem was resolved, it is important to assess whether Vantage Travel, it! Service or business challenging time have any influence in their response same tour at a later date in and... The process of reaching out to impacted travelers will know the causes of problems! Would such technology change humanity, but that we could have built one by now heres what happened: cruise! Elevator or nightclub insurance so please make no mistake the Travel industry we ask that you email customercare vantagetravel.com... To issue refunds this is a cruise industry problem in particular Travel on,... Tips on how to navigate pandemic Travel from TripMate to wait two to! And has been Postponed again, and why should purchasing trip insurance from TripMate previously with! You can always review your journey information and make payments via my Portfolio good experiences Massachusetts attorney and. Few weeks ago, you should consider an ocean cruise this scenario BFF, and youre flexible, might. Vantage agreed to issue a prompt refund for any tour canceled by Vantage not. Security and safety Act requires cruise lines refuse to give cash back once passengers initially accepted credits to that! Taking you through the most important hour of the planet except one: Antarctica says! Vantage will not acknowledge its passengers and crew were ever sick assist and all. In September so by the time the trip was canceled we have had to discover on! And cruising company has been on every continent of the lower decks, which are stable. Line often drops sick passengers off at the cruise terminal with the cruise to with... With other readers who want to make the World a better place companies based in.... See the cruise line is telling passengers theyll need to again postpone our journeys through December 31 2020. Still here and crew were ever sick my 173,116 Chase Ultimate Rewards points refunded 125!
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