I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. Menu. It's 1-24-23 and I still don't have it. SBBT never contacted me to tell me jack ### about even having my $. My Girlfriend and Is tax refunds were both short aswell! Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . NorCalCourtney, I am having the same EXACT problem! TPG sent my tax return to an account that was closed. If not how do I get a job with them so I too can do as I please! SBTPG is hurting Turbo Tax business. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Fees were taken out more than once but no check was EVER mailed. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. . I did this 3 different times. Taxpayer info. It seems I've had the same issues EVERYONE ELSE that got sent to this company. WARNING: Five unsuccessful login attempts will lock your account. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. IDK anymore. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! I filed my taxes in February 2022. The web value charge of sbtpg.com is 49,209 USD. I have read through most of the complaints and I have to say it is hauntingly familiar. best of luck to all u guys in same boat. "sameAs" : [ SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Verify by phone. Did u ever receive your check a was it TurboTax who assist you with that ? Phone and walk-in representatives can only research the status of your refund after . Dec 16, 2021 301 Commerce Street, Suite 3300. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. Contact Information. I filed my taxes with TaxSlayer online and funds were for direct deposit. The IRS has submitted the case to BFS for an investigation. I filed on the IRS website with free tax. BBB Business Profiles may not be reproduced for sales or promotional purposes. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. SoClean 2 Support. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Your email address. Location of This Business. This review was chosen algorithmically as the most valued customer feedback. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Call me to let me know its done its been a whole month! TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! My federal refund was short $4,200 to whats going on. Do not use santa barbara tax products or turbo tax. We paid you to do it correctly. So I did after that I called to see if it was accepted. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! so we called them back demanding his money and they still said they didn't have it. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. Someone needs to do something to help us get our refunds now. Please enter the details of your request. i have called several times & been very patient and respectfull while on the inside i wanted to scream. Prices are subject to change without notice. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. IRS assistors cannot start a trace prior to those timeframes. Good luck. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. Fight for your money Desired outcome: MBA, Enrolled Agent. So what happened was it taken care of and how, I didn't get all my tax return where is it. Why are these people considered a legal business? A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Estimate your tax refund and where you stand. I left out one digit from my account number so my bank rejected the refund deposit. I didn't have to explain but I was so mad that I have to tell him that. Have a question for Santa Barbara Tax Products Group (TPG)? Calls were transferred to supervisors who are beyond rude. height: 100px; I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Ive had enough of this bank . Tax Pro Help Center Get answers 24/7 at Support. As a matter of policy, BBB does not endorse any product, service or business. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. There is a SERIOUS problem with SBTPG! This will surely increase the credibility of your complaint. Been preparing taxes professionally for 10+ years. BBB Business Profiles generally cover a three-year reporting period. Friday - No check - 3rd call - third lunch hour spent on hold. I hope this is not the start of another arduous business transaction and horrible customer service experience. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. What. SBTPG has been holding my refund in excess of $6600 since that time. I think the state should investigate this group! We completed all of this and today, the 10th, I called to check the status of my refund. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. I would like for them to send my Funds and All of it. Still waiting since June 2020 for substantial refund. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Federal/ State refund amount. in Mand You can contact them SBTPG, toll-free, at. Something need s to be done and this bank needs to answer phone calls. "contactType" : "customer service", They are false advertising. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. I think this company is horrible at business handling and horrible with customers service. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. Filing status. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. They are responsible ! I was told in June it was being sent back to the IRS. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. 2021 Copyrights. Man, wtf is going on w this company? Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. I was supposed to get back $2398 from the federal. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). BBB reports on known marketplace practices. All rights reserved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They didn't do that. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Hi there boys and girls ME again. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. My company name is The Whiz Kidd Fs contact [protected]! Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Currently, check cashing at Walmart is not available in NJ and NY. This company offers tax related products for tax professionals. How long did it take you to get your check? But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. Unable to create a TPG account or login to the TPG website? I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. Desired outcome: Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. And free tax is suppose to be free. TPG stated theyve mailed a refund check which was never received. I am going try to do a law suit class action against them & I need 20 people. Managing Client Info & Activity. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. I would like to verify my information and get an answer to where my money is. I filed my taxes with TaxSlayer online and funds were for direct deposit. "telephone" : "+1-319-373-3600", If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Tracy If we owe the IRS they want their money right then or they able to take liens and other things out on us. My federal refund was released to sbtpg on 2-24-22. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. I want in on this. Felt like an idiot hitting that mailbox on the daily, lol. }. I was on hold for over two hrs only to be hung up on. I filed 2012 taxes with turbo tax as I have for years. Have you heard anything about your check? Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. Clients. Whats really going on. I would like to verify my information and get an answer to where my money is. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. You have been successfully added to the TaxAct Do Not Sell list. Description. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. You will need to contact them at 800-829-1040 for an accurate answer. Refuse to update my information. 1 (800) 840-8757. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Have a question? They "sent" me a check in March that I never received. One of your managers will soon be a whistleblower. A whole month and issue is not fixed. How does the multi-year website work? Im over it. Here is how you can get in touch with SBTPG. Type of Entity: Corporation. The complaint has been investigated and resolved to the customers satisfaction. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. ; I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. They still you anything to get you off the phone! Check different websites in .COM zone. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. They have yet to claim that they have my money. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. TurboTax Product Support: Customer service and product support hours and options vary by time of year. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. My refund was issued to this "bank" on February 2nd. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. Telephone: (817) 871-4000. BBB File Opened: 4/4/1989. (And now apparently SBTPG does too without our consent). Verify. Desired outcome: I have been with them 14 years and they have went above and beyond to get my clients their money. Username. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . Submit a request. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
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