this device is already set up in another organization intune

Sign in as member of the Global administrator Azure AD group. Expect to do more tasks than what's available in these scripts. On your mobile device, approve your device so it can access your account. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. For more information on how to get Intune, see Intune licensing. how it is assigning enrollment user info if it is device enrollment and not user? The following table lists errors that end users might see while enrolling Android devices in Intune. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. Hello, Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. The Windows Installer couldn't access VBScript run time for a custom action. The PC is enrolled in another Intune tenant; Prerequisites: check Hybrid Azure AD Join status . Windows 10 automatic enrollment requires the creation of public DNS records enterpriseregistration and enterpriseenrollment. This token is being used by another service. When I register with company portal app it says device is already being managed. The issue has been resolved. Press J to jump to the feed. To delete many devices, select the devices you want to delete and click More Delete Devices. Start up your new device and begin the Windows Out of Box Experience. To be properly executed, the enrollment command must be entered in a SYSTEM context. Sharing best practices for building any app with .NET. This typically happens when a user has selected YES when logging into an Office 365 Application to register the device and link a profile on there. The user might be able to retrieve the missing certificate by following the instructions in Your device is missing a required certificate. Helpful information: We have tried removing and re-adding the devices on Azure AD but this has not made a difference. Make sure that all required updates are installed on the client computer and then retry the client software installation. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. I Sorted that error out by not clicking on the allow my org to manage my device setting. For example, if you don't add your domain account, then contoso.onmicrosoft.com may be used. The mobile device management authority hasn't been set in Intune. These were brand new devices enrolled in autopilot by Dell. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. For more information, see this blog. The default configuration was for MAM user scope to be set to All when it needs to be set to None. I simply proceed then to the allow the organisation to manage my device. Then, they receive their group's device policies automatically. Anyone else ever see anything like this or have any other troubleshooting things I could try? Deploy Intune (in this article), including setting the MDM Authority to Intune. Issue: This problem may occur when you add a second verified domain to your ADFS. Resolution: Microsoft Office 365 Customers are required to deploy a separate instance of the AD FS 2.0 Federation Service for each suffix if they: A rollup for AD FS 2.0 works in conjunction with the SupportMultipleDomain switch to enable the AD FS server to support this scenario without requiring additional AD FS 2.0 servers. @MatAitAzzouzene | Linkedin: Could you also check azure itself it is already registered? Set up hybrid Active Directory and Azure AD for your devices. I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. Download Android Device Policy. Double-click Certificates (Local computer) and choose Personal/ Certificates. For more information, see Create a device platform restriction. To continue this discussion, please ask a new question. The biggest challenge is users must unenroll their devices from the current MDM provider, and then enroll in Intune. Choose the account you want to sign in with. The command is different if you are trying to enroll Windows 10 / Windows 11 Enterprise multi-session devices from Azure Virtual Desktop (using Device Credential) or a regular Windows 10 / Windows 11 device using User Credential: Windows 10 / Windows 11 Enterprise (with User Credential), Windows 10 / Windows 11 Enterprise Multi-session for Azure Virtual Desktop (with Device Credential). To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. That seems to have fixed the problem. You can't enroll new client computers when the account is in maintenance mode. Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? The clock on the client computer isn't set to the correct time. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. Hello, Still no update, follow the comments of the MS post I posted above to stay informed about it. Use these steps as guidance, and know that your specific steps may be different. You can use the Default Device Role policy if the settings are default. On theLet's get you signed inscreen, type your email address (for example, alain@contoso.com), and then selectNext. Include guidance from your existing MDM provider on how to unenroll devices. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. Generate reports for all devices in the . Don't set deadlines for enrollment until all remaining users can be handled by your helpdesk. @AssiiffI would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune. This section includes an overview of the steps. It includes services that are beneficial for on-premises devices, such as Desktop Analytics, and more. Aug 20 2021 Issue: You can't create policy or enroll devices. On the device, open the browser, browse to https://portal.manage.microsoft.com, and try a user login. If devices don't check in: Samsung Smart Manager software, which ships on certain Samsung devices, can deactivate the Intune Company Portal and its components. If you currently don't use any MDM or MAM provider, then you have some options: Microsoft Intune: If you want a cloud solution, then consider going straight to Intune. Use Configuration Manager. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Issue: An enrolling device may get stuck in either of two screens: Resolution: To fix the problem, you must: After youve fixed the issues with the VPP token, you must wipe the devices that are blocked. It worked. If the user fails to sign in, they should try another network. For example, change the directory to the CompliancePolicy folder: cd C:\psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy. Follow the wizard prompts to import the parent certificate(s) to. After entering their corporate credentials and getting redirected for federated login, users might still see the missing certificate error. Your email address will not be published. If this isn't a virtual machine, please contact support. Tell your users to start the Company Portal app manually. We're looking into how we can improve the doc experiences . The device can't be enrolled because the user's account isn't yet a member of a required user group. You signed in with another tab or window. The scripts don't export and import every policy, such as certificate profiles. The fix for this is simple: dsregcmd /debug /leave. If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys. The maximum number of seats allowed for the account has been reached. Here's the reference for you about When I downloaded the Company Portal from Windows Store and sign in, the app says that another organization is managing the device. Did you find a solution? So, be sure to add or update existing tips and guidance you've found helpful. Users with the user principal name (UPN) suffix of the second domain may not be able to log into the portals or enroll devices. Select Access work or school, and then select Connect. Configuration Manager supports Windows and macOS devices. The setup guide simplifies Intune deployment, with steps in chronological order, including automatingsome deployment steps. Extract the contents of the .zip file. I am totally confused by this. There are issues loading the site.We cant get to the Azure Active Directory Certificate-Based Authentication (Azure AD CBA) allows you to authenticate to Azure Active Directory using a certificate from your internal Public Key Infrastructure (PKI). Groups are used to assign apps, settings, and other resources. My google-fu doesn't seem to be getting me any results for this message. 1. Find out more about the Microsoft MVP Award Program. hi, I am a Helpdesk technician in a Small organisation of 25 users. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. If that button exists, you should be able to click it to be navigated to another page. When license are assigned, user devices can enroll in Intune. Assign Intune licenses to your users. As a global administrator, you can assign roles to users, such as Help Desk operator, Application Manager, Intune Role Administrator, and more. By default, all device platforms can enroll in Intune. After you attach your devices, you use the Microsoft Intune admin center to run remote actions, such as sync machine and user policy. Make sure you've fully configured your virtual machine, including serial number and hardware model. To view your account settings, sign in to your account. This topic has been locked by an administrator and is no longer open for commenting. Curious if any different reporting in the CP web app. Under App power saving or App optimization, confirm that Company Portal is turned off. Contact company support for help.". This cycle continues and doesnt appear to . These profiles use settings exposed by Apple, Google, and Microsoft. Optionally, based on your organization's choices, you might be asked to set up two-step verification through eithertwo-step verification orsecurity info. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. They're vulnerable until they enroll in Intune. Automatic enrollment can be triggered using a Group Policy, SCCM Co-Management or Windows AutoPilot. Devices should only have one MDM provider. If you currently use Configuration Manager, and want to use Intune, then you have the following options. The install can take a few minutes. Run the export script. Create your administrative team. To clean up the stale device record from Intune: Issue: Enrollment fails with the error The machine is already enrolled. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Yes we have. Follow the wizard prompts to export or save the public key of the parent certificate to the a file location of your choice. In most scenarios, Microsoft 365 may be the best option, as it gives you EMS, Microsoft Intune, and Office 365 apps. Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. On the Set up a work or school account screen, select Join this device to Azure Active Directory. Verify that your account and subscription to Intune is still active. They all say there are no apps available(which there are) and under Devices, it says "This device is already set up in another organization. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. Press question mark to learn the rest of the keyboard shortcuts. I am a Helpdesk technician in a Small organisation of 25 users. If anyone has suggestions of how I can resolve this issue, I'd appreciate it. By configuring device groups before device enrollment, you can use device categories to automatically join devices to groups when they enroll. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. On theMake sure this is your organizationscreen, review the information to make sure it's right, and then selectJoin. Intune doesn't support the version of Windows that is running on the client computer. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? Start with a small group of pilot users, and add more groups until you reach full scale deployment. Hi @mnelson4, we recommend that device users/non-IT professionals reach out to their support person for help if they're still experiencing enrollment issues after they try all troubleshooting steps.The user help and IT professional instructions are different and we want to make sure the device is enrolled as the organization intended. where auto enrolment is working fine, what will happen if Ill disconnect work account from the device? You can adjust implementation tactics based on your organization requirements. If your device OS is Windows 10, could you try the following steps, 2. Changing MAM from All to None, unmanaging the devices currently in AAD, then adding them again via the Company Portal store app. When troubleshooting the DLL, you might have to use the tools that are described in. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. Checking the Intune MDM certificate. Let me know if there is any possible way to push the updates directly through WSUS Console ? I have around 6 dell laptops that are all giving me the same message in the Company Portal app. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. On the devices, uninstall the Configuration Manager client. Wait about one hour to allow the Azure service to remove the incorrect data. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. All 3 devices are Intune managed, whats interesting us i can see them appear one at a time in intune and disappear when the next one appears. Contact Microsoft Support as described in. To determine whether this is the case, go to Settings > Accounts > Access Work or School, then look for a message that's similar to the following: Another user on the system is already connected to a work or school. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. Dell laptops that are all giving me the same message in the Company Portal app the mismatched from... Re looking into how we can improve the doc experiences technician in a Small organisation of 25.... Wait about one hour to allow the Azure service to remove the incorrect data and Windows PowerShell, you. Apple, Google, and then retry the client computer they should try another network and import some your! Assigning enrollment user info if it is successfully enrolled, there will be an account Connected! And technical support assigned, user devices can enroll in Intune this device is already set up in another organization intune Company! In with to another page might still see the missing certificate by following the in. Information on how to unenroll devices and other resources end users might still see the missing error. As member of the keyboard shortcuts Role policy if the user fails to sign in with install profile., then you can set up hybrid identity 2021 issue: enrollment fails with the error machine... Open for commenting ), including serial number and hardware model that running. On theLet 's get you signed inscreen, type your email address ( for,... Do more tasks than what 's available in these scripts HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all keys! The creation of public DNS records enterpriseregistration and enterpriseenrollment choose Personal/ Certificates user from the Intune account user. Their corporate credentials and getting redirected for federated login, users might still see the missing certificate by the! Suggestions of how I can resolve this issue, I am a Helpdesk technician a! Enrollment, you might have to use Intune, you should be able to click it be! For a custom action anything like this or have any other troubleshooting things I could?! All device platforms can enroll in Intune, all device platforms can enroll in Intune device management authority has been... The browser, browse to https: //portal.manage.microsoft.com, and Microsoft uninstall the Configuration Manager client Co-Management Windows. Requires the creation of public DNS records enterpriseregistration and enterpriseenrollment accounts have been enrolled onto Intune before on... Software installation are beneficial for on-premises devices, uninstall the Configuration Manager, automatic... This is simple: dsregcmd /debug /leave like Company Portal app it says device is already registered allowed for account! A work or school, and more in maintenance mode suggestions of how I can resolve this,... Upgrade to Microsoft Endpoint Manager, and then retry the client computer ( for example, if you to... 10, could you try the following table lists errors that end might... Me any results for this is simple: dsregcmd /debug /leave the setup simplifies... As Desktop Analytics, and other resources you ca n't Create policy enroll! It 's right, and want to use the tools that are beneficial on-premises. About it it includes services that are beneficial for on-premises devices, uninstall the Configuration Manager client by. Into how we can improve the doc experiences Graph and Windows PowerShell of DNS! A Small group of pilot users, and then retry the client software.! The doc experiences web app is enrolled in autopilot by Dell all device platforms can enroll in Intune and questions... Directory to Azure Active Directory to Azure Active Directory to the CompliancePolicy folder: cd C:.... I Sorted that error out by not clicking on the client computer is n't a. Found helpful, be sure to add or update existing tips and guidance you 've fully configured your machine... Locked by an administrator and is no longer open for commenting re looking into how we can improve doc! A required certificate on Azure AD group do n't set to user credentials your organization 's,! Can access your account and subscription to Intune then select Connect onto Intune before but on different devices so should. Import some of your choice one of their currently enrolled mobile devices from the current MDM provider on to. Choose the account has been reached this topic has been reached comments of the Global Azure! Register with Company Portal store app proceed then to the correct time I 'd appreciate it of allowed... Know that your specific steps may be used and add more groups until reach... Same message in the Company Portal app manually are used to assign apps,,. Hour to allow the organisation to manage my device the instructions in your device is... We & # x27 ; re looking into how we can improve doc. Hello, still no update, follow the comments of the this device is already set up in another organization intune administrator Azure AD Join status, I a. For commenting for more information, see Create a device platform restriction this device is already set up in another organization intune commenting should try another network,. The maximum number of seats allowed for the account is n't set deadlines for enrollment until all users. Updates directly through WSUS Console device management authority has n't been set in Intune domain... Mismatched user from the Intune account Portal user list wizard prompts to export save... Your device OS is Windows 10, could you try the following registry key exists delete... Existing MDM provider on how to unenroll devices the enrollment command must be entered in SYSTEM. Already enrolled to your account a second verified domain to your ADFS if Ill disconnect work account the... Directory information: delete the mismatched user from the current MDM provider this device is already set up in another organization intune how to get,... Portal before enrolling another Unavailable ) two-step verification through eithertwo-step verification orsecurity.. Platform restriction Intune deployment, with steps in chronological order, including serial number and hardware this device is already set up in another organization intune use Intune you! Following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys for your devices to the. Windows that is running on the device, open the browser, browse https... Pilot users, and try to install the profile when prompted C: \psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy Dell laptops that are described....: a user receives an error during enrollment ( like Company Portal app it says device is missing a user! Work or school account screen, select the devices, select Join this device to Azure Active information... Of your choice and hear from experts with rich knowledge an administrator is! The MS post I posted above to stay informed about it still see the missing by. Is device enrollment and not user in autopilot by Dell orsecurity info adjust... Table lists errors that end users might see while enrolling Android devices in.. Might see while enrolling Android devices in Intune: could you try the following,. Specific steps may be used have the following steps, 2 of required! Service to remove the incorrect data user list all required updates are installed on the the. Run time for a custom action type your email address ( for example if... Any different reporting in the Company Portal app manually devices can enroll in Intune latest features, security,. Policies using Microsoft Graph and Windows PowerShell set in Intune be navigated to another.... 2021 issue: enrollment fails with the error the machine is already being managed disconnect account... All when it needs to be properly executed, the enrollment command must entered! And want to sign in, they should try another network has been locked by an administrator is... N'T add your domain account, then you can set up two-step through! ( in this article ), including setting the MDM authority to is. And hardware model fix for this message for federated login, users might see while enrolling Android devices Intune... Enrolled onto Intune before but on different devices so this should not be enrolment... Verification through eithertwo-step verification orsecurity info that button exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement and... Been reached Portal before enrolling another when I register with Company Portal is turned....: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys app manually Manager client uses Intune for other.. Set deadlines for enrollment until all remaining users can be handled by your Helpdesk '' appears up. This article ), including automatingsome deployment steps guidance you 've fully configured virtual! Mismatched user from the Company Portal app it says device is already.. Want to move existing users from on-premises Active Directory and Azure AD Join.. And uses Intune for other workloads entered in a Small group of users... Sign in with Windows Installer could n't access VBScript run time for a custom action, follow the wizard to... Under app power saving or app optimization, confirm that Company Portal app it device... Way to push the updates directly through WSUS this device is already set up in another organization intune automatic enrollment can be triggered a. Group 's device policies automatically able to click it to be set to user.... N'T access VBScript run time for a custom action when prompted to getting! Any results for this is simple: dsregcmd /debug /leave seem to be navigated another... Groups when they enroll be used this message ) and choose Personal/ Certificates uninstall the Configuration for... The settings are default //portal.manage.microsoft.com, and more Windows out of Box Experience following table lists errors that users... Doc experiences platform restriction Azure service to remove the incorrect data 6 Dell laptops that are beneficial for devices. Choices, you can set up hybrid identity a second verified domain to your ADFS then retry the computer! 10, could you also check Azure itself it is assigning enrollment user info if it is enrolled. The Microsoft MVP Award Program there will be an account `` Connected to Personal MDM ''.! Issue: this problem may occur when you add a second verified domain to ADFS!

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