, you can count on this never happening again. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Invalid password, please complete all fields. The next dropdown will be the terminate account option. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 Thank you for the opportunity to help with something so precious. . This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Chat (7 days a week): 9:00 a.m.midnight (CST). Cookie Notice How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! If youd prefer to speak to a rep about your move, call, Let em down easy. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Suddenlink uses VoIP to provide phone service. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Problem: The "online" LED light never turned on. They got more done in a few weeks than I did in over two years. You can also call customer service on the phone to cancel your subscription. Curious what other providers are in your area? For more information, please see our - I had to wait 7 days before an appointment was avilable. Proceed to drop off the box When everything is set, seal the package and take it to FedEx Office, Walgreens, or any approved FedEx location. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. Customers have reported several call drops and poor call quality on VoIP calls. Open a blank MS Word or Google Doc document. They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. Call quality and clarity are dependent on the strength of your internet connection. Also, we love chat transcripts. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. All of the downloads are safe from the vendor's official website. For more information on our methodology, check out our How We Rank page. You will see a window with a calendar of dates. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. We can help you file a claim against Suddenlink and ensure your account gets closed. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. A cable and internet service provider in Arkansas seems to be failing its customers. Next, please navigate to the account information section and click on it. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Their customer support is available 24/7 to attend to your problems or enquiries. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Do you really want Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Have your account information ready as they might need your contact info and details about the services you use. 5. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. Best of the Best. We have coverage in your area! Cloudflare Ray ID: 7a10c1ed1815a023 Whatever the reason, we explore the best ways to cancel your account with Suddenlink. 4. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Status as of {{mm}}/{{dd}}/{{yy}} With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} I missed a job interview and a get-together with friends online. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. 2023 FairShake. People need to know someone is out there to help! You can email the site owner to let them know you were blocked. - Two hours later there was no tech and no call. ** Your original arrival window was from Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . ): 8:00 a.m.8:00 p.m. (CST) One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Call Suddenlink at 1-866-659-2861 and ask about your options. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Get online support for your cable, phone and internet services from Optimum. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. No, youre not eligible to receive a prorated Suddenlink refund. Check out what Community Phones customers say about them on review sites. I cant say enough good about this company! I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. She said they would take that into consideration and changed the topic. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. {{data.DELAYEDHOUR}} hours**. Best deal on a Fiber future proof for suddenlink? After this process, you should receive a confirmation message that your account has been terminated. Do you really want Online chat support is open seven days a week from 9:00 a.m. to midnight. Next look at the account section, there youll see termination option in other to cancel your service. By selecting Accept all, you consent to our use of Cookies. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Cancel Direct Line Auto-Renewal Before You're Charged Again! Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. The customer service rep asked if the net was working and I said no that the problem is still the same. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. After this process, you should receive a confirmation message that your account has been terminated. Click on the appointment block on the schedule to launch the popup menu. Unfortunately, Suddenlink does not have 24-hour support. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Any outstanding charges for equipment or other services will be added as well. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. Standard installation is not offered. The account can also be seen on any of your past bills from Suddenlink. Have an issue or a question search the site, Need help? Targeted online advertising and TV for business customers. ): 9:00 a.m.6:00 p.m. (CST) You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. It applies only to the monthly fees. And you cant do it online. We can also help you cancel those, too. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. 134 people from New York are already using community phone landline service. What procedure do I need to follow to cancel my Suddenlink account online? This will serve as proof in case the equipment is misplaced. , payments are non-refundable. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. 3. VoIP-based phones do not work when there is a power outage, as the internet will be down. There is a charge for service calls unless the issue is caused by Optimum equipment. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number.
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