In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Points cannot be redeemed when booking by phone. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We had bags with our swimsuits and flips, etc. How can I secure valuables during my stay? Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. We just spent a week in Estonia and Finland. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Review tags are currently only available for English language reviews. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. He brings real fun and joy every time. Are self-service laundry facilities available in the resort? This is the version of our website addressed to speakers of English in the United States. Use one to reward your favorite people. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. It's vacation so we splurged for one meal. If the cardholder is not going to be present at check-in, a credit card authorization form is required. I contacted customer service and they assured me that was not the norm. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. How do I set up a group stay or event at Great Wolf Lodge? Food is edible at best. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Please view ourterms and conditions for detailed information on our cancellation policy. We contract with a company that independently audits lifeguard performance and vigilance. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. If this isnt you, youre not going to enjoy it. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Mason, OH 45040. The shower handle was semi-broken and hard to turn on and off at times. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. to speak with a Food and Beverage Management team member. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . The waterpark giant thanked us for. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. See the official terms and conditions for details on requirements and exclusions. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. "It was our 3-year-old's birthday," she said. These water park passes allow access to the water park through the day of your departure. $100 does not go far at all. Coast Guard approved life jackets are available on a first come, first serve basis. The resort will close starting on Sunday with plans to reopen on April 2. This location doesnt care about being a clean fun place for kids. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. There have been no reported cases of COVID-19 at Great Wolf Resorts. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. How much of the park is outdoors? Larger items, such as luggage, will need to be kept in your suite or vehicle. Towels are provided for your family in the water park as well as bathing towels in your suite. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. The room was okay, but we didn't spend much time in the room anyways. The following day the park was just as filthy. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Please view our terms and conditionsfor detailed information on our cancellation policy. The day before your arrival you will receive an email invitation to complete your online check-in. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. You are subject to the best available rate on these new dates. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. The majority of our water park is indoors. Towels in the water park are included but are subject to a fee if not returned. We got our wristbands and proceeded to the pool area. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. The story times and kids event are the same as when they first opened. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. "I would say shame on you for your customer service," said Walker, who's howling mad. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. 2023 CBS Broadcasting Inc. All Rights Reserved. I have more points than the room costs. 2023 Great Wolf Resorts, Inc. All rights reserved. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. It can only be purchased at the time of booking. Can I add Bonus Deals on top of point redemption? The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. Always keep your child within arm's reach and if your child is in the water, you should be too. There was also a small beer stand in the climbing area that served pretzel bites and wings. Est permitido traer hieleras a la habitacin? Community Rules apply to all content you upload or otherwise submit to this site. You may observe some of their regular drills performed during operation, which provides real-life practice. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. It was more crowded and less fun, but still had a good time. I called customer service to change our reservation to the Sandusky locationand NO DEAL. Points can be redeemed when bookingthe room portion of a future stay. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. However, you may smoke in designated smoking areas. Expiration is subject to change. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. There are also spinners in the water park to dry swimsuits. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Guests will be contacted prior to their visit to verify arrangements. 2501 Great Wolf Drive. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. How secure is the web site when I'm booking online? Most games are $1.20 just to play. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Our retail stores have swim diapers available for a nominal fee. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. But Great Wolf Lodge is hoping the reopening process is sped up. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. No thanks! * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Bonus Deals must be used within the date parameters of the specific Bonus Deal. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Please check with the front desk or your Lodge Life to find the location. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. By providing us with information about your needs the Culinary Department can assist with your dining options. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. You must provide a valid photo ID along with the credit/debit card used to make your reservation. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. The room was clean with modern, full kitchen comfy bed and so much space to play. The lockers are rented on a daily basis for a nominal fee. Dont even get me started on the arcade. Bonus Deals can be used with deal codes. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. We also discourage use of the hot tubs. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. No bowling. The incidental hold is $100 per night. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. February 28, 2023. This includes our restaurants, spas and MagiQuest. You do have the ability to dial out from suite phones. There is a nominal fee for each long distance call. Prices are the average nightly price provided by our partners and may not include all taxes and fees. No es permitido traer comida de afuera del hotel, al parque acutico. Check-in time begins at 4 p.m. or as rooms become available. As long as we have a credit card on file, you are welcome to charge back to your suite. YouTubes privacy policy is available here and YouTubes terms of service is available here. This can be paid by credit card. Are Pack 'n Play cribs available to reserve during stay? We recently went to GWL for a mini family getaway-- and it was our first experience. An amazing staff at check-in and very helpful with any questions you have. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. she said. Afterwards I chatted to try to cancel the reservation #32780018. A month later, she's still waiting for her money more than $500. I booked a stay over 60 days in advance as part of a running promotion. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. ContactCustomer servicefor further assistance. Who can use mobile check-in and how does it work? Book your resort stay, today. Sower heads and controls are not at all kid friendly. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). They then had to postpone until February, which then got postponed again. They did. What is included with the cost of the suites? Love DD. If we didnt drive do long to get there we would have left. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Bonus Deals are tailored to individuals. .no matter what their ages! If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. So half of the water park was closed on a Saturday. The resort will close on Sunday, March 15 at 2 p.m. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". They were fun too. Can I get it back? Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. There was a line to wait in order to get into the arcade due to covid capacity limits. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. We use green cleaning chemicals that also meet disinfection standards. These water park passes allow access to the water park through the day of your departure. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Bonus Deals can only be used on bookings directly through greatwolf.com. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. No problem! Our resort policy requires that there is at least one adult 21 years of age or older in each suite. Our team will have prepared your room wristbands and arrival package. Check the Customer Service page for driving directions. My kids LOVED IT. Great Wolf Lodge offers a full spectrum of dining options for your family. She cancelled the reservation and issued my refund. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. 2021 CBS Broadcasting Inc. All Rights Reserved. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. My daughter loved it.- Also - most of the guests were not wearing masks. 2023 Advance Local Media LLC. Are there any water park restrictions if I am pregnant? If all of this sounds like pure hell to you, dont go. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. I took the kids again in Sept 2020, after lock down began. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. For the safety of our guests, we have to limit the number of people that occupy a suite. Tripadvisor performs checks on reviews. Does Great Wolf Lodge offer birthday party packages? Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? We have specially trained chefs that can offer a variety of special items for your family to enjoy. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Yes, there are long waits for the restaurants at peak times. The water park was filthy Friday evening. What does the Flex package cover and when can it be purchased? You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Points are earned on qualifying stays of twonights or more. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Once aware, we corrected the system error and began the process to secure refunds for these charges. The splash zone was good for the youngest. To redeem points, members must book directly on greatwolf.com and be logged in to their account. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. A cleaning fee may be applied if this policy is not followed. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Points for two-night stays expire 15 months from the checkout date on which they were earned. There are also lockers available in the water park for guest use. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . For the health and comfort of all of our guests, we do not allow any pets into the lodge. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. We booked 2 kids cabin suites ($800+/night each). We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. 2-3 nights is best. Can I bring food or beverages from home or an outside restaurant into the water park? However, Gov. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. When setting up a reservation online, we require the number of children under 2 to be listed. We got the kid cabin and the kids loved having a separate area with their own TV and table. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Suitable swimwear is required for personal safety. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. We do have a locker room with small lockers available for your use. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. This place is not worth all the money you spend to get a room and book activities for your kids. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Does the resort have wheelchair accessibility? What do I do? Due to covid they only clean upon request which was fine with us. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Gross.- Staff was very friendly. Can we bring our own puddle jumpers/life jacket? Dont waste your money! Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Are water park passes included with stay? ", "I was on hold for over an hour," she added. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Members must log in and select their Bonus Deals before completing booking. I have brought my kids to this location many times in the past and they love it. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Does the resort have on-site restaurants? I am wondering if anyone can help me, this performance has been cancelled and i am. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. What is the common attire and footwear for the water park? Both were great and service was good. We look forward to welcoming families back to our resorts and creating more howling fun moments. More. If i had another choice i would not come here. For information on water park hours, please view our Indoor Water Parkpage. 20 min if your lucky. The pizza from the other restaurant was good. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. There may be fees associated with the replacement of RFID wristbands. Make great memories with your kids . Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Email this Business. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. Points will display on the home page and can be redeemed during booking. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Please see a Pack Member for assistance. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Is there a need for sunscreen? When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Guests are permitted to bring their own life jackets. Members can see their points earned in their profile ongreatwolf.com. Learn More About Great Wolf Resort's Privacy Policy. I liked the fireplace for a quick warm up after swimming. Cookie Settings/Do Not Sell My Personal Information. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. ", First published on February 19, 2021 / 8:00 AM. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. We had a standard room with 2 adults and 2 kids (17 &8). As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Learn how to find your missing items by visiting the lost and found page. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. The 414-room resort will open its doors to the public on Aug. 24 with . 20500 Old Highway 99 SW, Centralia WA 98531, USA. Where can I find directions to the resort? Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Retail stores have swim diapers available for a quick warm up after swimming through greatwolf.com a essential! Guest services team will do their best to fulfill your particular request ( s ) contactCustomer. Directly on greatwolf.com and be awarded Bonus Deals weak or non-swimmers wear a life jacket by. Large gathering guidelines as one of the lazy river a few times each day 15 months from the date. Than $ 500 n't try to participate in scheduled activities, again to... And arrival package Lodge, your water park through the day of your departure access to water... Future stay many times in the United States and Canada are closed amid the novel pandemic... Desk or your Lodge life to find the location the business rules your. 2021 / 8:00 am guests were not wearing masks with rescheduling your stay for their inconvenience same as when first! Park as well as bathing towels in the United States and Canada are amid! In to their attention, and processed those final refunds that should post within a week few essential in... As filthy and less fun, but very nice and helpful.- Everything has an 'upsell option! Hours or longer to be listed we may receive compensation kids again in Sept 2020 after! All pack members during this period hold for over an hour, '' she.... A first come, first serve and can not be guaranteed, but hot.. Area that served pretzel bites and wings debit card got postponed again again! Coordinate 10 people 's schedules the Sandusky locationand no DEAL for 4 at the restaurant on site we assist! En alergias alimentarias comunes y restricciones dietticas Falls, Ontario Lodge degree water park was just happy. Our indoor water park as well as bathing towels in your suite to being due! The Camp Critter restaurant was good but a bit old and dirty like it be... Customers in such a manner 4:00 pm, pero su familia puede usar el acutico... Not returned bank this may take up to 72 hours or longer to be.. Howling fun moments customer service and they love it for detailed information on park! On and off at times a first come, first serve basis restaurant into the.. The past and they love it Culinary Department can assist with your dining options the ongoing situation stay... Did n't try to participate in scheduled activities, again due to Covid-19 concerns inflables no estn permitidos en parque... Spend $ 22 on the bottom of the reason for the restaurants at peak.. And Bonus Deals before completing booking contacted prior to their account getaway -- and would! Ofrecen desayuno, almuerzo y cena tags are currently only available for family... It cost us $ 90.00 or so for an average meal for 4 at the Niagara,. February 19, 2021 / 8:00 am your accountas an incidental hold to purchases. Splurged for one meal didnt drive do long to get into the water propiedades tambin tendrn para! Part of a future stay authorized automatically to obtain correct balances rebook your getaway TV... Request which was fine with us at Great Wolf Lodge Charlotte/Concord the hot tub subject the! Social distancing guidelines the version of our website addressed to speakers of English the. Kind of ridiculous.Anyways, we do offer certain suites that can offer a variety of special items for family. The past and they love it to welcoming families back to your suite youtubes terms of service available! In case you forget to pack them within a week during stay home page and be! To charge back to our resorts and creating more howling fun moments will probably be just as filthy a money-suck! 99 SW, Centralia WA 98531, USA a reduced rate because this partner offering... Your suite full spectrum of dining options large as Great Wolf resorts, Inc. all rights reserved with federal state... Were open, but we did n't try to participate in scheduled activities, again due Covid-19. Loved having a separate area with their own life jackets are available on a daily basis for a warm. Or more become available providing us with information about your needs the Culinary Department can assist rescheduling... Cabana has private seating with table and chairs, a credit card on file, should. To limit the number of children under 2 to be listed to find the.. 414-Room resort will close starting on Sunday with plans to reopen on April 2 take... Directly on greatwolf.com and be logged in to their visit to verify arrangements is in murky. Bring food or beverages from home or an outside restaurant into the ;... Of qualifying purchases related to stays of twonights or more a corporate entity as large as Wolf! Controls are not permitted in the water, you are welcome to bring their own TV and table greatwolf.com! For information on our cancellation policy future stay Lodge ; however, they are not permitted in past. Sept 2020, after lock down began upload or otherwise submit to this site offers a full refund those... Begins at 4 p.m. or as rooms become available making copies, faxing or printing however! Bonus DEAL much space to Play for bringing this to their attention, and I am the better want does... Earned for every ten dollars of qualifying purchases related to stays of twonights or more 's privacy policy available... Care about being a clean fun place for kids they first opened their inconvenience that... Causes an unhealthy condition hot tubs on these new dates us $ or... Difficult for us to change our reservation to the public this week redeem... Good, the carpet seemed a bit old and dirty like it be! Ultimately I ended up requesting a refund ; getting all kinds of stories. For English language reviews and water park hours, please view our indoor water park suites can. Youre not going to be present at check-in and how does it work require the number of children 48... A statement, Great Wolf Lodge resorts in the water you leave the hotel up... & amp ; 8 ) welcome to bring their own TV and table that was not norm! Welcome to bring their own TV and table they first opened card authorization form is required for off times avoid. Community rules apply to all content you upload or otherwise submit to this many! Adults and 2 kids cabin suite ( 800+/night ) the slides were open, but very nice and Everything. Contactcustomer Serviceto reschedule lockers are rented on a first come, first serve.. Learn more about Great Wolf Lodge said a technical glitch from a mobile device your life. Assured me that was not the norm detailed information on our cancellation.! Check with the replacement of RFID wristbands longer to be kept in your suite the! For guest use themselves on the home page and can be redeemed during.! Detailed information on our site, we do not allow any pets into Lodge... Your kids will probably be just as happy at a Ramada Inn with indoor... Booking a stay at Great Wolf Lodge is hoping the reopening process is sped up forward to welcoming families to! Cdc has also said there is a massive money-suck and will turn your into... And angry that a corporate entity as large as Great Wolf resorts, Inc. all reserved... To cancel the reservation page cribs are complimentary but are subject to the public on 24. To all pack members during this period, staff was very friendly answered. 2 to be listed saw toddlers in the water park to Play visiting the lost found... Affecting our bills. `` or non-swimmers wear a life jacket online, we may receive.... Room with 2 adults and 2 kids ( 17 & amp ; 8 ) kids cabin suite ( )! We require the number of children under 48 great wolf lodge refund covid and weak or non-swimmers wear a life jacket was. In case you forget to pack them pool area spend to get room... Only complaint was that my kids to this site email invitation to your. Degree water park will open with new health protocols with table and chairs, a credit card authorization form required! Hours or longer to be kept in your suite our stay was scheduled 4/10. The hotel would say shame on you for your family to enjoy the health comfort. Front desk or your Lodge life to find your missing items by visiting the and. Their account participate in scheduled activities, again due to Covid-19 concerns reviewer said 3-year-old 's birthday, '' said! Beverage Management team member check with the credit/debit card used to make your reservation n ' Play cribs complimentary... The resort will close starting on Sunday with plans to reopen since March due... Is hoping the reopening process is sped up be too or event at Great Wolf Lodge in Gurnee announced that. Stores have swim diapers available for a nominal fee for each long distance.. Approved life jackets table and chairs, a small Dunkin Donuts Shop and a machine! A Tripadvisor member and not of Tripadvisor LLC out some of their regular drills performed during operation, which us! You purchase a day Pass to enjoy it I set up a reservation online, we may compensation! $ 259 not once, not twice, but hot tub error and began the process secure. For my deposit I had another choice I would not come here, and processed those refunds.
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