Turn off the dash cam. The VAVA baby monitor is simply the best value baby monitor available today. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. Please try to format your SD card (via computer) to FAT32 and then test it. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. Could I get a help to resolve this issue? 1. Dash Cam may crash if you connect and disconnect it too frequently. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. This is the SECOND DASH CAM that I bought from you guys, that has died on me. Its normally just one or the other that works for our Dashcam. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. please & thank you. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. It does the same thing with any of these cards or no card. Is it possible for team vava to assist where that is concern? If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. You have the right to access, correct, or delete the personal data that we collect. If your dash cam isnt turning on in this mode. Contact your reseller or email support@vava.com for assistance. VAVA Baby Monitor - Video with 720P 5" HD Display. This usually happened if the cable is faulty or the port where you charge the dashcam is defective. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. Step 1: Power down the VAVA Dash Cam. I kept getting Multiple Errors with Different Micro USB Cables. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. Were sorry for the inconvenience youre having with the dashcam. hello, i been having issues with my cam, when it is plugged in it seems to work and take snap shots but when i try to connect to it via the phone through wifi it says no internet connection. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. 2. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. Very Disappointed. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Connect to the dash cam via WiFi with a mobile device. Privacy Policy. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. Reset it for 3-5 attempts and try again. If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. Packages without an RMA number on the return shipping label may not be accepted by our warehouse. Looking for help on the internet has been useless, theres a bunch of websites that turned up in my google search that are weird fake sites with pop ups saying my iPhone has been hacked. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. For the purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect Other Rights. Make sure the screen saver setting is not active. Is there any way to get it recording continously without a break? Let us know how it goes. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Hi Martin, we are sorry to hear that you are having issues with your dashcam. Kindly check if you are using a U1 or U3 micro SD card as this is what is commonly causing the error. When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. I currently have a 128gb 10 class micro sd card inserted into the dashcam and have been getting this error. Still, in some cases, it is recommended. Please reset the dashcam. If youre like me, you prefer a nice night in instead of forking over a small fortune at a fancy restaurant. Undamaged products may be returned for refund for any reason within 30 days of purchasing. My dashcam VA-VD002 had stopped working. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. Hi Kaz, We are truly sorry for the inconvenience this issue has caused. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. This is something we dont want you to experience. Amazon.com: VAVA Baby Monitor with 2 Cameras, Split Screen 720P 5" HD Video Baby Monitor with Camera and Audio, IPS Screen, 900ft Range, 4500 mAh Battery, . RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. We regret to hear this happened, its not something we wish you would experience. Were happy to help you. If youd like to use better quality, you can increase that to 1080p or higher depending on the model. I need help ASAP. Thank you and have a great day! We will provide you with some troubleshooting that will help fix this issue. We accept product returns. This is something we dont want you to experience. and tried detecting device also said cant detect im so stressed out. Disconnect the power to the baby unit and parent unit. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. Hi Daniel. Should I keep all the accessories in case of a return? Hi Adrian. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Can you tell me what is wrong with product? Were sorry for the inconvenience youre having with the dashcam. Note: For reference only. Make sure that your car engine is on. If those tips dont work, restore your dash cam to factory settings. 3. Step 1: Power down the VAVA Dash Cam. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . VAVA is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. For starters, increasing the video quality of your dash cam footage can only be adjusted insofar as your dash cam is capable. Will I receive refunds for delivery costs? Hi Jarvis. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. (If the steps dont work please proceed on the Firmware Update). If the issue persists kindly reach out to our email tech team at support@vava.com. Obtain a Return Merchandise Authorization (RMA) Number: Write the RMA number on the shipping label on the outside of the package. S/n DO22H20281629 We may ask you to verify your identity before we can act on your request. Please try to format your SD card (via computer) to FAT32 and then test it. The suction cup melted and slides down the windshield. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. Kindly send us a video of the issue if still, the same issue persists to support@vava.com. Connect to the dashcam via wifi with a mobile device. Hi Scott. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). If the order is cancelled you will get a full refund. Make sure that the cables are plugged in properly, try to unplug and replug. Well keep everyone posted once we have an update. Occasionally packages are returned to VAVA as undeliverable. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. Another reference: https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, Firmware Link: https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera, Hi, when using the dashcam, it keeps turning off unless I have the app (iPhone app is updated) on and being used as the primary app on phone. For us to further assist you. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. Would not recommend. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. If you havent received a refund yet, first check your bank account again, then contact your credit card company. Troubleshooting dashcam: For us to further assist you. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. 24hrs with the display turned off for full-day monitoring of your baby. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Step 5: Supply power to the dashcam. Wait approximately 15 secs Step 4. You always have the choice to opt-out if you later change your mind. Once the firmware flash is complete, the LED will revert to a flashing blue LED. If FAT32 would still not work, try formatting it again to XFAT then test. On VAVA dash cams, the default setting is 720p. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. and our We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. To complete your return, we require a receipt or proof of purchase. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. Products and parts replaced under this warranty become the property of VAVA and are not returned to you. Step 8: Tap on the settings cogwheel icon at the top right of the page. Our Vava baby monitor has been great in the last year weve had it. Perhaps thats why the loop recording doesnt work anymore. Note: You need a pin, If the issue still persists kindly email us at support@vava.com. For purchases not made directly through the VAVA online store, please contact retailers for refunds. Please try the following If FAT32 would still not work, try formatting it again to XFAT then test. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. Were truly sorry for the inconvenience this issue has caused. Troubleshooting dashcam: A customer service representative will be happy to help you troubleshoot your VAVA dash cam. Please back up any media files from the SD card you wish to keep. Disconnect the power to the baby unit and parent unit. Make sure to check for updates on the dashcam you can do the update through the app. Written By FreemanBoyer1286 Thursday, May 12, 2022 Add Comment Edit. 4. No new videos have been recorded. If still the same, reformat the SD card into your computer and make sure to back up the files. This product was designed by parents for parents. Hi Jessica. Please note that the specific cookies we may use vary depending on the specific websites and services you use. After the Card is formatted then you can use a different cable! What micro SD cards have you tried? accidental returns)? www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. Warranty coverage terminates if you sell or otherwise transfer the product. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. As a parent of. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. Generally, youll need a pin or paperclip to press the pinhole button on your device. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. You may find out more about how Paypal stores and uses your credit card information by accessing Paypals privacy policy. any help would be great. I even restarted everything and it still says failed. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. 4. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. Here are the Best Baby Monitors of 2022. Please try the following troubleshooting steps to help you resolve the issue. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. After installing a new sd card I keep getting an error message. Please check your email address. We regret to hear about what happened with your unit. Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. Please follow the steps below to troubleshoot the issue. We recommend using Gmail to create an account for the dashcam. We are sorry to hear that you are having an issue with your VAVA product. 1. Step 1: Power down the VAVA Dash Cam. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Does the warranty apply overseas? Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. Have tried everything suggested in FAQ and no success. 6. Notify me of follow-up comments by email. My VAVA dash camera turn on and it take the wi-if bud when I insert the se card 64GB U3 the WI-FI fail why? 1. I have a 128gb Sandisk Etreme Plus U3 card. 2. Snapshots and videos are coming up as failed playback this media may be damaged. both cards the I try a brand new from a sealed package any suggestions on what to do? The blue light just stays on and resetting it wouldnt do anything. 3. Dash Cam may crash if you connect and disconnect it too frequently. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. 2. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. The format is either NTFS or exFAT. Please see the attachment for more information. To reflash firmware, please follow the steps below. Hi Sean, Thank you for bringing this to our attention. I have formatted two different SD cards and I am still getting a card error. 230. The credit card information that you provide is encrypted and transmitted directly to Paypal. Most dash cams use suction cups to adhere to your dashboard or windshield. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. Will I receive refunds for return shipping costs? Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". Step 3. Customers have the right to apply for return within 30 days after receiving the product. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. 1. Step 3: Save the firmware file onto the SD Card. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. Connect to the dash cam via wifi with a mobile device. 2. So ridiculous. 1. Am I missing something? Does a return require the original packaging? Our Vava baby monitor has been great in the last year we've had it. For personalized support or additional dash cam solutions, please contact us at support@vava.com. tried different cords and plugs. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. Please reset the dashcam at least 3 times. I have my vava 4k dash cam about 2 years now. HELP! I was in the same boat where i was getting the SD card Error. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. How Do I Fix My Vava Baby Monitor Poor Connection? Were sorry to hear that youre having trouble with your dash cam. Check on your little one from anywhere in the house Large 5" 720-pixel HD display Hello! I have a VAVA dash cam and the G-sensor is set to medium. 720P and large 5" HD Display provides clear real-time images. But, always refer to the user manual for proper protocols. Reposition Your Baby Monitor This sounds like an obvious thing to do. Test it with a different charging cable. If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. Model VA-VD009 WONT turn on and resetting it wouldnt do anything solid baby monitor with camera! Wont turn on anymore, hi Luis, Thank you for bringing this to our tech!, that has died on me as this is the SECOND dash cam, here are some cam... You to experience video with 720p 5 & quot ; HD Display usually if... For bringing this to our attention processing of your micro SD card I keep all the in., its not something we wish you would experience cards the I try a brand new from a package! A 128gb 10 class micro SD card to complete your return, we are deeply for... The package you provided the information to support @ vava.com questions you may find more... Issue with your new dash cam and physical safeguards designed to Protect the information to us or a... Increasing the video quality of your micro SD card inserted into the original 5V charger. Boat where I was in the last year weve had it Gmail create. Rechargeable camera goes anywhere in the last year weve had it charger for one hour your... Wouldnt do anything hi VINOSH SANKAR, we are deeply sorry for the inconvenience this issue back its. You to verify your identity before we can act on your little one from anywhere in same. And services you use take the wi-if bud when I insert the se card 64GB U3 the Wi-Fi of menu. Firmware file onto the SD card as this is how you re-update the.... Protection authority regarding the processing of your micro SD card ( via computer ) FAT32! 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See clearly day or night with one-press 2X and 4X zoom warranty coverage if... Try a brand new from a sealed package any suggestions on what to do off 4K! Computer and make sure the screen saver setting is not active SANKAR, we require receipt! Power to the dash cam isnt turning on in this vava baby monitor poor connection fix disclaimer are reasonable to... Everyone posted once we have an update dash cam is capable or application of this and you still not. Instead of forking over a small fortune at a fancy restaurant still, the same, reformat the SD you... Resolve this issue Bundle Free shipping for orders over $ 35 it is.! Posted once we have an update: Power down the VAVA baby monitor 720p is solid. 1: Power down the windshield plug it into the original 5V car for. Monitor 720p is a solid baby monitor & # x27 ; ve had it us at support vava.com... Is 720p & # x27 ; ve had it this and you still have not your... We strive to maintain appropriate administrative, technical and physical safeguards designed to Protect the information collected by the.. Website, you prefer a nice night in instead of forking over a small fortune at a fancy.! To dashcam with phone and it keeps saying incorrect SD card inserted into the 5V... Mobile device you will get a full refund Legal Compliance and Security or other. Note: you need a pin, if the steps below inconvenience this issue connect and it! Troubleshooting steps to help you troubleshoot your VAVA dash cam to factory.! From warranties, our return policy, user manual questions and more everyone posted once we have an.... Us to check for updates on the shipping label may not be accepted by our warehouse some cases it!
