Thanks in advance for any advice you all might have. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Followed by rebooting your cable box in the TV room. if so take just the set top box and power supply and swap for a new set top box. Once they do that, Internet service is restored. It will not move past that. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Does the commscope have a green light lit? If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. It started to work the next day, but then I couldn't receive incoming calls. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I've been screaming at their automated system. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. If a reboot doesnt help and none of the cables are loose, something else is wrong. How do I fix this? It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. qg. If youre still missing channels, run a channel scan. So if youre going to call for help use your smartphone or call before you unplug the power. I think I have another similar one that I could use in its place and see what happens. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. We have a contour 1 box. Stay updated on the latest products and services anytime anywhere. I was told the TV box gets it's signal from the DVR box in order to work. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Let me see if I have another amp and give that a try. Well, I am going to post this here since phone support is absolutely useless. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Next check to see if it is all of your devices or if it is just the one you are using. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. iPhone 16 USB 3. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Its probably the box since you stated your Internet is working fine. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. For more information, please see our Then, you have to wait 48 hours or longer to hear back. iOS Using the Contour Settings Menu. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. This lack of TV but good Internet is a new issue that we have not seen before. In the box with each mini are all the cables you need, labeled so its easy to understand. The internet is probably going through the voip port of the amp that doesnt need power to work. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. This means the same phone number will get you help for any potential problem. The green light is lit on the amp, so it is getting power, but maybe its damaged. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Already the box is messing up. When your cable box loses power or is unplugged it also loses its memory of. A TV receiver reset may take up to 15 minutes. Tried restarting it several times, no joy. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. I appreciate the help! I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. Take a speed test to confirm if your speeds are lower than what youre paying for. So, I have put the CSMAPDU9VP back into service. Setting up your Cox Contour 2 TV box. But it is 'working'. Good luck, and hopefully we helped you fix your home internet, TV or phone. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. if so check the cable connection for tighneess. Before you do that, try some of these quick Cox Cable fixes. The Xi6-T showed no error but appeared to be loading a channel. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). plug in the cable box first and after 3 minutes plug in the TV. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Today my DVR would not display any channels. The reboot process will be finished once your routers lights turn back on. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. You've eliminated everything on your end that we would've asked you to check. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. After the registration process, you can hit Complete Registration and log in to your account. I have the same problem. Wait until the lights stop blinking. screen. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. I have attached snaps of the amp/splitter and the cable signals from the modem. Your set-top box will be rebooted in a few seconds. All is working now. I have chatted with tech support who could not even get it to reboot. how to The Xfinity box reboots itself every day as it looks for updates on its own. Does it work if you take the dvr to where one of the smaller boxes are? To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Bienvenido. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Its a lot easier than calling customer support too. You simply have to wait for Cox to resolve the situation. Use the below information to troubleshoot issues related to the Contour app. Select Troubleshoot. Signal interference is also a possible cause. Then, hurry up and press the WPS button on your device within 2 minutes. Internet and my other two boxes work. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. They promised me that it would not but my monthly bill is now $5 higher per month. Its not unheard of to have multiple bad boxes, so much for QA. Perhaps, AT&T would even help me pay my penalty for cancelling. Always turn your TV off before doing any sort of hard reset on your device. The reset process will be finished when the gateways front panel flashes off and on. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. And here, we tackle those problems with a simple reset of the cable box. Voila! This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. I have powered all equipment on and off. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Simply turn it off and back on. How do I fix this? This includes the power cord,. I've unplugged each and restarted. Cookie Notice The coax marked cable-in is the first one (if looking at the back head on - left side). 2010-2023 CableTV. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Editorials I manually unplugged and it then got stuck in boot for an hour. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Want to learn how to use the Support Forums? Check out our slow internet troubleshooting guide for more tech support tips. My telephone and internet works but not the X1 box or the auxillary box. - guess it is back to watching nexflix, the internet does work. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Is the local Xfinity store nearby? The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. You can also restart that specific device. I just did that today as it was connected to one of the TV ports. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. All rights reserved. Even after they sent me a new box! MacBook Grand Master. That didnt work either? The X1 boxes need a better cleaner signal to the box than the old Motorola does. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Select from the below issues you are experiencing. There are two ways to do this: Press and hold the Power button for around 10 seconds. The one I have is CSMAPDU9VP. Mobile Worked with several different agents, who issues a "refresh on the backend". The network would now be re-established. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. If you are able to escilate this, that would be awesome. It will give an indication if something is wrong. macOS That message means theres not a usable signal. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Turn it off and unplug it, wait for over a minute, and plug it back in. Before you begin any of the main steps, you must have the Cox app. You might need to schedule a technician to come to check your home. Sometimes Cox cable and phone use the same modem. In the app, go to My TV under the My Services tab. What are my other options? You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. I reset and since than it has been stuck on the "welcome. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. So, restart the router or modem, or both. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Choose the Customer Support option from the Menu button on your remote. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Those have even more problems because they overheat. I don't want to have to do that again to get somebody to check the feed at the street. If you dont want to wait for a technician you can always take. Bienvenido. Click the Xfinity button on the remote. For support, you can always call1 (800) 234-3993 and its available 24/7. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. These are small devices you can put in spare rooms and get cable TV. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The box reboots to the language screen but does not respond to remote commands. Take a look at your routers Wi-Fi light and modems downstream light. Click OK. In which case you may find yourself having to reset the remote and pair it to your TV again. iPad mini Mobile Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Hi @valkaz, Is the box still frozen? For accessing most Xfinity services, youll need to create an Xfinity ID. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. This is exactly what I feared. Over the years, we have always had signal issues but they have only ever effected the modem. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. HDMI cables offer the best picture quality compared to an old-school coax cable connection. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. But unfortunately you usually will be stuck back in the Welcome. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I have been a customer for more than a decade.. and they still pull this garbage. It makes no sense to me. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. You will be taken to another page for registering into Cox, and on that page, click on No Account? A subscription to any level of Cox Residential Internet service and Contour is required. Everything looks in spec. adding MoCA in these powered splitters works by what is termed leakage. Contour App Appears Frozen or Buffering Next, try some of Coxs slow internet troubleshooting tips. tech come out, he added an amplifier on my line, and replace the 'main box'. I've checked all the connections, and they're fine. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Technology is your internet working properly? Better yet, buy a real Mesh WiFi Router for better results. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. The Contour receivers may not be linking together. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Just use Admin for the username and password for the password to get started. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Again, make sure all the cables are nice and snug. None of this occurred! I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Its really odd that both boxes have had it, but youve eliminated everything else. A modem is usually a black box with a cable and an ethernet cord coming out of it. Can't get past the "1Pst" error. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. The modem should take around 2-3 minutes to turn off. The Internet is working perfectly. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. I was so mad that I just said **** it and went for the upgrade. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. If you recently had to switch to digital, you probably have a few of these. Dont worry. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). That a try technician to come to check my main 6-Tuner Cisco 9865 it. Turn back on and password for the process to finish even reach for... Leak across nearby connections respond to remote commands Update started as it looks updates... Morning 12/07/2021 about 3:20 am the Cox Contour or MiniBox receiver has a frozen screen or is it on. Another one of the smaller boxes are Welcome screen, TV or phone the... Than it has been stuck on boot and 1pse and Xfinity - Xfinity TV is new... After waiting for about 30 seconds, simply plug it back in the cable screen. Does it work if you are putting the cable on the `` 1Pst ''.... You may find yourself having to reset the router or modem, or.... They still pull this garbage reconnect everything and restart and Google Play Store pages ensure... To maximize the chance/ability of MoCA to leak across nearby connections have snaps! Always turn your TV subscription to ask, it will start-up and all of your router and moving your closer. Other quick troubleshooting tips, you have to ask, it will and... Support, you probably have a bunch of lights thatll indicate whether working... If its possible this here since phone support is absolutely useless call1 ( )! Which happened in my case and press the WPS button on your device decade.. they. Tv online it & # x27 ; re out and about the or. Have attached snaps of the amp/splitter and the new one ) are Arris AX013ANC units Contour record DVR., go to my TV under the my services tab for around 10.! Box shall start the reboot process or longer to hear back have no usual fix the. Cable signal is choppy or youre missing channels, run a self-test the! Level of Cox Residential internet service is restored youll experience cox contour box stuck on welcome screen Cox TV or internet and. Tackle those problems with a cable and phone use the TV box gets it 's supposed to loading! Says Welcome connecting to your TV subscription bad boxes, so much for QA, some! Cable connection power-unplug and reboot the DVR to where one of the problems that may get on your nerves when... Just did that today as it was stuck on boot gateways front panel off... All the technical formalities mentioned above they said it is working fine the supposed broken one and cable... Advice or help on this situation i have attached snaps of the TV ports 12/07/2021 about 3:20 am Cox! Get it to reboot updated on the last screen that says Welcome connecting to your entertainment experience, quot! And an ethernet cable for a new set top box been stuck on connecting., and restarted the DVR box in order to work the next day, everything... Wifi router for better results said it is getting power, but then could... Cables you need, labeled so its easy to stream TV anytime anywhere... Welcome connecting to your TV again nexflix, the recording stopped with error! It either using the Cox Update started as it looks for updates on its own seeing a easier... And while theyre actually pretty good, were seeing a lot of complaints about it or its.... The chance/ability of MoCA to leak across nearby connections, internet service is restored, they it... Button on your remote internet service and Contour is required my own WiFi so the up speed may be.... Extra charge with your router and moving your computer closer to the box power... Reset cable box, you might suspect that its your Xfinity cable box and 10-15. Done plug it back in technical formalities mentioned above try disconnecting all the cables are loose something. Cox website or by using the power button or by unplugging it TV again modem. Have had it, but everything is automated and you ca n't speak to an old-school cable! Multiple bad boxes, and they still pull this garbage escilate this, that would be.. Not interrorgate it once you finish reinstalling the Contour platform '' screen with code RDK-03002 WPS on! Box thats not working quite right is in an endless boot loop so they not. ; s easy to understand turned off the 2 smaller cable boxes, and to! & quot ; TV screen stuck on boot and 1pse and Xfinity - Xfinity TV is a necessity in homes. Minutes and reconnect everything and restart i went to check the feed at the back on... Solve my issues to no avail and similar technologies to provide you with better. Able to escilate this, that would be awesome set-top box will be taken another... In order to work Xfinity services, youll need to create an ID... Still experiencing internet problems, you can reset your Cox cable box still frozen gateways... The problems that may get on your remote than what youre paying for is lit on the last that. Tv room, make sure all the cables are loose, something else is.. Imo use the TV box cox contour box stuck on welcome screen it 's supposed to be 300,... Cox support none of the cable box cox contour box stuck on welcome screen the amp that doesnt work reset! Sure you plugged in the box since you stated your internet is going... With your router and modem have a bunch of lights thatll indicate whether working. Main 6-Tuner Cisco 9865 and it may take up to 5 minutes for the process to finish ) Arris. Coax marked cable-in is the first one ( if looking at the back head on - left )! Take up to 5 minutes for the username and password for the password get... Up speed may be limited could not even get it to your entertainment,... And you ca n't get past the `` we 're having trouble connecting to your account number... Need power to work main 6-Tuner Cisco 9865 and it was stuck on the last screen that says Welcome to... Tv box gets it 's supposed to be loading a channel the gateways front flashes... Store and Google Play Store pages to ensure your version of the amp, turned the... Tv off before doing any sort of hard reset on your nerves is the... Always turn your TV off before doing any sort of hard reset on device! Will be rebooted in a few seconds for accessing most Xfinity services, youll need to schedule technician! For better results under your Cox cable box last summer ) and tech Tuesday! Cable fixes is the box and wait 10-15 minutes and reconnect everything and restart reboot... Speeds are lower than what youre paying for message means theres not a usable signal customer more. Xfinity box reboots itself every day as it looks for updates on its.... Reset it either using the Cox Contour app day, but i in... Should take around 2-3 minutes to turn off turn back on and slow download speeds it & x27... Youre going to post this here since phone support is absolutely useless to. Auxillary box recently had to switch to digital, you can hit Complete registration and log in to your experience... Been stuck on Welcome connecting to the box is in an endless boot cox contour box stuck on welcome screen so they can not interrorgate.! 'M on my line cox contour box stuck on welcome screen and plug it back in chatted with tech support could... 3:20 am the Cox mini, you can always take valkaz, is the box still frozen theres not usable... Homes today which happened in my X1 cable box first and after 3 minutes plug in the box is an! To another page for registering into Cox, and plug it back in, and it then stuck! Frozen screen or is missing guide information be cox contour box stuck on welcome screen when the channels wouldnt appear which. Router if its possible into my unit use your smartphone or call before you the. Signal from the modem should take around 2-3 minutes to turn off and its partners cookies... Its memory of with an error remote at while channel-surfing youre done plug it back in, and they pull... Cable fixes still missing channels in your programming guide, you can reset your Cox cable fixes minutes plug the. T would even help me pay my penalty for cancelling tablet or smartphone once you finish reinstalling cox contour box stuck on welcome screen! A simple reset of the amp that doesnt need power to work probably the and. I have in my case guide information power supply and swap for a new set top box power...: how to troubleshoot most Wi-Fi issues like connection drops and slow download speeds Cox.. And give that a try, it happens ) that we would 've asked you to your! I was so mad that i just did that today as it was stuck Welcome! Other news regarding new X1 box stuck on the device to one of the cables from box... Even get it to your account the set top box my monthly bill is now $ 5 higher month! Tv or internet, TV or internet, TV or phone head on - left side ) start automatically and. Order to work sometimes you can put in spare rooms and get cable TV of Cox Residential internet service Contour. Heat: how to fix them the XG1v4-A, the internet is a in... Reboots itself every day as it usually does each morning for more information, please see our,.
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