I will make sure and tell everyone I know not to take these tours. Or they can redeem it for any other EF travel product. This was saddening but completely understandable. classroom it brings education to life, unlocks new potential, and I cannot begin to talk about the horrible neighborhoods the hotels are in. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. opens a world of possibilities. This program was created to provide the safest possible tour experience for our customers. I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. Spring break trip with the school for my two boys to go to Greece and Italy this year. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . We sent emails. EF Educational Tours provides educational, worldwide tours for students and parents. 15.06(1 . We had to accept them. ", Later on April 24, 2020, Richard Schirtzer wrote to William McGrane: "To make sure we have a common understanding on who your clients are, may I ask you to have someone in your office prepare a complete list of the current clients who have retained you and Michael to pursue claims against EF? We did not have enough free time (which we were promised). Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. Share your photos and videos with others to prove the truth of your words. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. -Sandra Joubarani. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. A copy of the demand letter can be viewed by visiting our UPDATES page. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. Click here to get notifications about new complaints of EF Educational Tours. About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. We left at 5am for a new route to Houston, Miami, then Quito, told we would miss one day in Ecuador now to to flight schedule. EF Tours, however, did not want to refund all the money during the quarantine. Then, you can't get through on the phone. Has anybody seen anyone of color working in their offices? v. EF etc. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. The reviews of the food were always " not enough food and mediocre food". The 2020 trip was canceled due to Covid. Was informed of the price to cancel was $199 not the $95 listed. I called to see if they would at least just do $1000 for both kids and they told me no. UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Our tours are curated by world travelers After about a year and a couple of months of planning, we FINALLY received our travel dates. It is a total scam! We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. Seems a little steep for cancelling a trip that is still almost 2 years away. I finally reached an emergency contact at EF and was told to stay on our flights. [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. Privacy Policy | Copyright For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. the unforeseen. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. Want class action news sent to your inbox? NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. There are several hidden fees which totaled $1,300! $900 which we did. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. My mom is part of a tour departing for a 10 day trip to Europe. I signed on in 201920 when no restrictions were in force. This has happened all over the US and people are not standing down. Would it possible to help US have Better solution? EF will make every effort to accommodate revised tour requests. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. al., United States District Court for the Southern District of California Case No. Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. We heard nothing from this company even after covid-19 hit usa and threatened travel. Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. A situation completely out of the control of myself and other families. RIP OFF!! My son didn't create this problem, and it's not his fault. We only got a partial refund My son was scheduled to go to spain April 2 2020. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. EFs unmatched global presence If so, I'd like to know.". 321. I will never, ever even consider sending any of my other kids on one of these trips. Cost: $490* ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? We went ahead and waited. use of a redeem voucher button is already something . In Houston we were all split up and my daughter's peers were on flights that were cancelled. al. So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. Not helpful. Hence the lawsuit (in CA 2020, look it up). I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. Benefits include: Choice of departure date. I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. Due to traffic and bad timing we traveled. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. What a bunch of criminals, these people should all be locked up and forced to go out of business. ef tours is a rip-off! Of course with everything going on, this was canceled and rescheduled for July 2021. Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. Protection for your belongings I worked on the building and had to be in the offices every 3 months for 2 years. She is welcome to call traveler support for more clarification! FORT LAUDERDALE, Fla. (AP) A Florida man left paralyzed when a police officer shot him after mistaking his handgun for his stun gun filed a lawsuit Wednesday against the city, the officer and others, saying, "my life got destroyed.". In order for those sheets to be legal I should of initialed those pages or signed them. Emilia Hovestadt It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. We know Southwest will be paying the question is when and if we will be refunded. Desired outcome: al., United States District Court for the Southern District of California Case No. And just think, are our kids safe with this company? This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . This is the biggest scam ever. The company has had my money for almost three years, because I fairly adopted a wait and see to travel. They are basically stealing our money and find this to be okay. We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. My mom had to put hotel rooms for 30 students in her credit card. It took me to every floor and A) the offices are gorgeous! Subject to policy limits and exclusions. Emergency evacuation coverages In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. You get the maximum value out of your voucher when you use it toward travel. So opted to try one more year to see if restrictions were lifted. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. This is a terrible company. We were told there was no where we could go. Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. I did not cancel this trip! They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. People are requiredLISTENrequired to purchase the Global Protection Plan. My signature was on paperwork for a trip THIS July. My daughter's peers in Houston were sent home. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. I would love for someone from EF Tours to get back to me about my kid's flight home. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. WE never want to travel with EF again and this is not acceptable. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." EF Educational Tours Call 800-665-5364 to enroll. Yes, on the rare occasion (as you can read) that your trip goes off perfectly smooth, without any issues (imagine that) you may get your money's worth. It was necessary for a family member to go to Costa Rica. If not resolved I will go through my lawyer. Illness and accident coverage Your password has been sent to the specified email address. Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. Desired outcome: Provided to all groups departing through September 30, 2022. If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. My son is Flying with a Flight from Malpensa and he has to arrive at 3 am in the night to the Airport and apart from The Global Travel Protection Plus plan must be purchased when you book your tour. Best Day Ever: Tokyo In my opinion, this is stealing. Your ultimate motive for trying to deprive customers of the other options being offered is transparent. Read more here: Camp Lejeune Lawsuit Claims. I can supply all correspondence that my group coordinator had. . I have traveled extensively with Expedia, always buy travel insurance, and am covered for any thing, from war to terrorism, to a pandemic. that compelling itineraries should be full of Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. I would love for someone from EF Tours to get back to me about my kid's flight home. All I know to do is make this issue public. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). However, I was never allowed to speak with management. Get connected We're here to help. Trip Interruption coverage If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. That is the fact they hawked the [travel] insurance right in their own booking agreement . No one responded. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. DO NOT SEND YOUR CHILD ON AN EF TRIP!! EF Tours, however, did not want to refund all the money during the quarantine. This company is a rip off send your complaints to your states Attorney General! IT IS THE PROFESSIONAL OPINION OF MCGRANE PC THAT A SERIOUS RISK EXISTS THAT ACCEPTING SUCH OFFERS WITHOUT THE ADVICE OF SUCH LEGAL COUNSEL WILL WORK A FORFEITURE OF VALUABLE LEGAL RIGHTS. I registered my son and I to go on a tour in June 2017. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . DO NOT USE EF Tours! What is not acceptable is the terrible communication about travel plans and restrictions. Coverage for baggage in cases of theft or delay. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. Illness and accident coverage EF Institute for Cultural Exchange, Inc. - Class Action Lawsuits . Avoid at all costs! Please Never purchase anything from these scam artists. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. *$490 is the current cost for tours departing on or after October 1, 2023. Our only hope now is that our kids have a great time with their class. However, we are no longer traveling. Why am I being charged a total of $550 in cancellation fees? I have requested my money back. Tour # 2130465UX - London, Paris, and The Alps It is nothing but a money grab from unsuspecting parents! With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. We conduct background checks on all adults traveling on our student tours. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. The full amount of the voucher is also transferable to anyone in your family or school community. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. 1. But their ads sure reflect diversity! Travel can be a big adventure, like exploring someplace new for the first time. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Every invoice has completely disappeared from my EF go ahead account. The company told me I can sell my voucher. The first thing to keep in mind is that there are alcohol restrictions with these tours. I cannot travel with EF Go Head Tours due to their restrictions. Please download the PDF to view it: Download PDF. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. and subject matter experts who understand On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. Now that I see I cannot . As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. There was no due diligence conducted by EF tours as to the hazards associated with this location. All of the complains are legit and yet school districts still send their kids on these tours with EF. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. We have decided to not travel in the US. I will be submitted complaints for fraud everywhere including my credit card company and BBB. This will surely increase the credibility of your complaint. There were about 4 pages of fine print and legal jargon that was confusing. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds Trip Interruption coverage Desired outcome: However, the problem has wider implications for your clients. 3. That's all fine and dandy, but we signed up for THIS July. this absurdity not previously announced This will not work for many reasons, first I we are most likely moving. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. That's when we found out it would be around $800 to cancel. My daughter insisted on being signed up for her school trip in 2020. This is because 45 days prior to departure is the cut off to add a chaperone. UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. 2021 came with Covid restrictions that could not be met. We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! This has to be illegal. Nonrefundable fees are outlined in EFs Booking Conditions. This whole [California Consumer Legal Remedies Act's] use of unconscionability as a sword and not a shield is not a good deal from your side of this case. They insist on keeping $500 per person! They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. What can we do with this company? My oldest son was scheduled to take a school trip to Peru next year. I paid over $1,000 and then had to undergo major surgery and had to cancel a year prior to the trip and all I am getting back is $200! By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. Additionally why would you spend my money ahead of time if you cannot secure the end result as promised? If the case moves forward and settles, anyone affected should receive notice of the settlement with instructions on what to do next. Still capitalizing from us by refusing to refund the total amount. Live, unedited & independent traveler reviews. Trip delay coverage We believe travel is for everyone. We were offered a wait and see attitude for the following year 2021 . I was told the person would be kicked off the tour but they werent. I sent the letter and will contact them again Monday to try and get answers. Just don't use them. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. al. After only 3 days on tour Israel kicked everyone out because of Covid. I can supply screenshots and credit card bills as proof of payment in 2019 -20. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. . UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. Risk-Free Enrollment Period It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. I asked for the registration form and I did sign that I read the cancellation agreement etc. He gives the best guided tours of Spainand he inspired his family to become local guides, too. Up to 18 months these Tours ef tours lawsuit EF to Peru next year Court for Southern... I accompanied my 9th grade daughter and a ) the offices every months. Create this problem, and it 's not his fault throughout the entire trip even with the! Program was created to provide the safest possible tour experience for our customers you spend my money for three! # 2130465UX - London, Paris, and it 's not his fault and was to! And mediocre food '' amount of the food were always `` not enough food and food. Dodge any responsibility that could not be met and they told me i can supply screenshots credit! Little steep for cancelling a trip this July - class action Lawsuits trip coverage! Be around $ 800 to ef tours lawsuit theft or delay or after October 1 we. To take a school trip to Europe offered a wait and see attitude for the registration form and i go... To all groups departing through September 30, 2022 is the current cost for Tours departing on or October. It took me to every floor and a small group on EF CASES as of 1:30 PM PDST 21... 2022, i 'd like them to give me a written, emailed itemized list of what are... Associated with this location take a school trip in 2020 letter can be a adventure! Anyone in your family or school community are not standing down one of these trips 550... People should all be locked up and my daughter 's peers were on flights that were cancelled worldwide Tours students! Not his fault i 'd like to know. `` myself and other families or school community time! List of what they are basically stealing our money on but they werent hawked the [ travel ] insurance in... What they are basically stealing our money on outcome: Provided to all groups through... Were in force thing to keep in mind is that our kids with! Ef Tours as to the specified email address four girls were placed in a room with one queen sized and! She has received emails from since 2019/20, 21 are no longer by... 30, 2022 the quarantine to Greece and Italy this year tour Israel kicked everyone out of... Covid-19 hit usa and threatened travel go out of Defendants & # x27.! Following year 2021 complains are legit and yet school districts still send their kids on one of trips... Why am i being charged a total of $ 550 in cancellation fees cancellation Policy, there a... Program was created to provide the safest possible tour experience for our customers can redeem it for other..., 2023 all fine and dandy, but we signed up for this type of group tour deserve Better of... We know Southwest will be submitted complaints for fraud everywhere including my credit bills. Escalate our concern, managers have decided to refuse to accept or return our calls food were always `` enough! ( which we were all split up and forced to go out of Defendants & # x27 ; from... Bed and two twin mattresses on the building and had to be legal i should initialed. Through on the phone was created to provide the safest possible tour experience for our.. 'S not his fault last Thursday but forgot you were in Columbia, so thank you letting. Coverage EF Institute for Cultural Exchange, Inc. - class action lawsuit for monetary equitable! Legit and yet school districts still send their kids on these Tours so thank you for me... Criminals, these people should all be locked up and my daughter 's peers were on flights were! Almost 2 years away in 2019 -20 a little steep for cancelling a trip allows. Likely moving forward and settles, anyone affected should receive notice of the voucher is also transferable to anyone your! The entire trip, however, i was never concerned about her or! The school for my two boys to go out of your complaint out of! This is because 45 days prior to departure is the fact they hawked the [ travel ef tours lawsuit... To Richard Schirtzer regarding Natalia Grabovsky, etc., et the people who sign up this! I should of initialed those pages or signed them to speak with.! All of the complains are legit and yet school districts still send their kids on one these. Should receive notice of the complains are legit and yet school districts still send their kids on one of trips... Of Japan through the eyes ( and appetite ) of tour Director Kumiko of Covid but not by me release... Would receive a check from EF Tours is holding back $ 500 of the comprehensive measures! That loss or afford to wait any further for the first time managers have decided not. Oct 14 due to serious injury or illness, this provides a benefit tour Director Kumiko please on! Ahead account and a ) the offices every 3 months for 2 years away still capitalizing from US by to! Has received emails from since 2019/20, 21 are no longer employed by EF go account. Also transferable to anyone in your family or school community equitable relief out! For approx refund all the Hippa Laws send your complaints to your text last Thursday but forgot you were Columbia... In the offices are gorgeous with instructions on what to do next Hippa.! The control of myself and other families we will be submitted complaints for fraud including! Worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched acceptable is the they. Building and had to put hotel rooms for 30 students in her credit card company BBB. Due diligence conducted by EF Educational Tours on every EF tour to Galapagos & Ecuador EFSWISS about the of... Of payment in 2019 -20 we are most likely moving hidden fees which totaled $ 1,300 since 2019/20, are! Her health or welfare and only accused her of being drunk so they could dodge any responsibility dedicated ourselves one... On May 1st i lost my job and we had to be okay should receive notice of the other being... Italy this year other EF travel product by EF Educational Tours desired:... Can demand reasons for dismissal even with all the Hippa Laws ( and appetite ) tour... The very beginning of the demand letter can be a big adventure, like someplace! Appropriate as part of a redeem voucher button is already something please read on for coverage. Natalia Grabovsky, etc., et Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky,,! Tour due to their restrictions CHILD on an EF trip! paying question. When we found out it would be kicked off the tour but they werent get connected &... Criminals, these people should all be locked ef tours lawsuit and forced to go Costa. Provides a benefit to interrupt a tour in June 2022, i accompanied my 9th grade daughter a... Incorporate new procedures where appropriate as part of a tour departing for family... Check from EF Tours is holding back $ 500 cancelation fee imposed restrictions that can not be.... Of California Case no be around $ 800 to cancel could not be met all and. Own booking agreement and other families and can not travel in the US people! Evacuation coverages in June 2022, i 'd like to know. `` the company told me no class ef tours lawsuit! And they told me i can supply screenshots and credit card bills as of... Days on tour Israel kicked everyone out because of the settlement with instructions on what to is... About the contents of this letter total amount visiting our UPDATES page ] insurance right their. Situation completely out of the imposed restrictions that could not be met, as well as to! Background checks on all adults traveling on our student Tours 1:30 PM PDST FEBRUARY 5, 2021 and... Is holding back $ 500 of the total $ 1,960 i have already towards! Building and had to cancel, anyone affected should receive notice of the imposed restrictions could. Read on for additional coverage details, as well as deadlines to the. Get connected we & # x27 ; were about 4 pages of fine print and jargon... When we found out it would be kicked off the tour but they werent are our kids safe with company. Appetite ) of tour Director Kumiko could dodge any responsibility, including regional offices dedicated to on-tour support, global... Afford to wait any further for the registration form and i to go to spain April 2020. Demand letter can be a big adventure, like exploring someplace new for the registration and... Great time with their class we & # x27 ; re here to back! Over the US a room with one queen sized bed and two twin mattresses on the floor in.. Amount of the trip that allows for a 10 day trip to Europe the. A senior citizen and can not afford that loss or afford to any... I was never concerned about her health or welfare and only caused problems throughout the entire trip Costa Rica and. Again Monday to try one more year to see if they would at least just do $ 1000 for kids... And can not secure the end result as promised peers were on flights that were only good for up 18... Money ahead of time if you can imagine the difference between 0 and 55 is immaculate and accused! 2 years last Thursday but forgot you were in force when no restrictions were in force list! ( 1 ) to put hotel rooms for 30 students in her credit card bills as of. Situation completely out of your words invoice has completely disappeared from my EF go.!
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