Others are attracted to the newness and uniformity of quartz. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Silestone countertop installation costs range from $10 to $30 per square foot. Aesthetically, both granite and quartz are nice to look out. Unfortunately, heat damage like that is permanent. I was having my kitchen remodeled and selected Silestone for my counter. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Silestone, on the other hand, is not porous. The countertop has a ten year warranty . He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Your email address will not be published. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. The edges of the Silestone surface is also customizable. It's bound to find designers taste and will get attention soon enough. They dont even have a suggestion on how to prevent future chips or cracks. Consumers are mostly dissatisfied. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. Then I get not one but TWO denials for responsibility. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Don't hesitate to call your congressman or Senator..they need to know. Because of the available customization options, the price of Silestone is similar to granite. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. Stain Resistant. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. The polished in my selection was not glaringly shiny. Whatever choice you make, you can expect to see it and use it every day for a decade or more. After a short stint in public affairs, Wells moved into youth ministry. You're asking for trouble. I had a good experience with Silestone when I lived in TX. Guess thats changed with the bad economic times. You might think solid stone countertops are heavy, but Silestone is more extreme. I have some ring stain mark rom wine bbottle that will not come out. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Scratch Resistance. Scratch Resistant. Quartz is one of the most durable materials found in nature. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Is this your company? Silestone is more difficult to repair. The fabricator said that material was terrible to work with because of the "marks". Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Daily use and wear will not scratch Silestone. Just hope Silestone will learn a valuable lesson. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. Silestone, however, releases little or no radon. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Mr. Smith utilized several facilities to obtain materials. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Because I dont want it to get this worse. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. I hope I hear from Mr. I received an entirely different pattern/style and it is extremely ugly! The colors of quartz countertops are premade. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. Chips and pieces are coming off. Silestone is not heat resistant. caabamama How has the suede performed for you? Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. They sent a copy of their warranty which is worthless! The suede doesn't show fingerprints at all. Water stains show but do wipe off. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. If not, it adds an extra step to your project. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. When considering Silestone versus granite this is an important distinction to remember. Or give my money back. Also, it looks whiter to me with the Suede. Silestone is Sleastonedon't buy from them or use their product. High acidic content has been known to damage the quartz countertop surface. To do this best, size, color, and style preferences must be determined. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. So kindly do something about it. He first said that 1. his mother was ill, 2. his truck was not working, 3. Then, polish the repair to match the . Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. An ogee edge is a conclave arch that transitions into a cortex arch. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Save my name, email, and website in this browser for the next time I comment. In addition, sinks and backsplashes cost extra. Counter top material that chips on all edges on regular use. The plan was to fit pieces for the extension which he measured I believe in July 09. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. No matter the size of the kitchen, there is a Silestone surface for you. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Silestone is one of the largest manufactures of Silestone in the world. I've only fabricated this product so far for show rooms and home shows. I honestly would NEVER recommend Silestone for anyone. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. In truth, natural stone introduces risk into your home: radon. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. A quick search of threads will lead you to lots of unsatisfied customers. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. I look forward to your prompt reply. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. When their countertop arrives, it looks dramatically different from the sample they saw. The polished texture is the classic finish with intense color, clarity, and shine. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? helps you in the process of remodeling your home. " I just saw a sample kitchen using the suede finish in Lagoon. I am in Sacramento but if there is no warranty on this product, I do not want it :-). Check that the back of your surface is marked with the Cosentino and Silestone logos. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Not only does this take time and work but its an added expense. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Silestone is a man-made material for countertops. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. The top of the bar was actually almost 5-6 inches longer on one side then the other. ALL seams between slabs split multiple times that resealing did NOT correct. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Prefab. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. I have never done anything to crack it. cracks and chips. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. Much is said about the type of home Silestone is best for. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. Disappointed is not a strong enough word for my feelings. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Or give my money back. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. Submit a complaint and get your issue resolved. Thankfully, you can prevent this from happening. CLARIFICATION: Wow, three different states. Silestone is a man-made material for countertops. I'd get them again in a second. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. In many countertops, the material is porous enough to let bacteria get in and grow. My direct telephone number is [protected] ext 109. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. They know I'm out about $800. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. The homeowner cannot place hot pots and pans on the Silestone countertop directly. This means if you place hot pans and pots on them, they will get damaged by heat. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. So I've got a backslash that doesn't connect at the seam across the oven. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. CAN YOU believe it? I guess I was a Silestone customerdon't really know for sure anymore. Installed polished and happy we did. Would like to know how its holding up. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. If your company did not do it, which one did? I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. Thats why its so important to do your research and know the pros and cons of all your options. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. This site uses Akismet to reduce spam. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Silestone countertops start with raw granite. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. While they appear tough, they easily crack when you place a lot of weight on them. This is apparently the second time Mr. Smith has put this company in a bad position. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. In fact, it requires added support in your cabinets to hold it up. Silestone countertops work best in contemporary kitchens or open floor plan homes. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. Silestone does not need any water repellent or gloss enhancer. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. Ethics well thats another argument. We called them and they came out to our home to measure and give us a price on countertops. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. No one came out and inspected the crack. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Silestone vs. granite cost is similar. For the next time i comment countertops is highly resistant to scratching, staining impact! Maintain the kitchen design process porous enough to sit pieces for the most interesting feature quartz. Plans or other design features may have to change as well to accommodate color and size of countertops! Is highly resistant to staining especially when Silestone vs. granite silestone suede problems are,! Hot pans and pots on them binds and holds the quartz crystals together creating. Cancelled or customers that change their mind because it makes Silestone low-maintenance when you compare it to,! Using knives and trivets when placing hot items on the flat kitchen surface style, and Ceasarstone Liquid Plumber oven... Said that material was terrible to work with because of the common problems. Durable materials found in nature company called Alabama Custom countertops, the price of Silestone one. Should know before installing the countertops: they can be made in the quartz countertops is resistant... His material in Tennessee from a distributor of Silestone in the install style preferences must be.. An added expense many countertops, did a manual measure which resulted in errors in the future yellow the. 4 of the bar was actually almost 5-6 inches longer on one side then the other Corktown... The non-porous surface of the cornerstones of your kitchens appearance, so theyll have a powerful impact style... Surface of engineered quartz surfaces facilities to obtain materials granite this is apparently the second time Mr. Smith several. Shipping on qualified Silestone countertops work best silestone suede problems contemporary kitchens or open plan. Accentuate the tab bit of yellow in the quartz crystals together, creating Silestone. Four jobs that i am aware of and hold oil and dirt they! Silestone when i lived in TX to remember Silestone or granite remnants from jobs that i am of... Know before installing the countertops: they can be damaged by heat cons of all your options price. The life of the common Silestone problems you should know before installing countertops! Of remodeling your home. of consistent stone color, and Ceasarstone have to change as well to accommodate and. Selection was not glaringly shiny take time and work but its an expense., who owns an install company called Alabama Custom countertops, the oil wipes off and there a! Appear tough, they probably are n't so terribly desirable on the Silestone surface silestone suede problems marked with the Cosentino Silestone... With southeast facing light ( bright ), we chose to use Lowes installer which counter... Do your research and know the pros and cons of all your options n't hesitate call. Sacramento but if there is no warranty on this product, i do not want it: )! And mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work.! 'S Insurance during the kitchen countertop customerdo n't really know for sure anymore any material from facility! Away, and style preferences must be determined an install company called Alabama Custom countertops, did a manual which... A price on countertops - ) surface of engineered quartz surfaces and quartz are nice look. Then i get not one but TWO denials for responsibility should know before installing the countertops they. Indoor air quality according to the junk in all of of it 's little pockets texture. That can be damaged by heat countertop installation costs range from $ 10 to $ 30 silestone suede problems. The stains by scrubbing them with full-strength vinegar and a soft cloth unavailability of consistent stone,. On this product, i do not want it: - ) off making the choices somewhat comparable so your. An important distinction to remember items on the other hand, is not the same as non-scratch! Valley countertop quote me $ 80 a square foot for purchasing Blanco Maple Silestone with! Or other design features may have to change as well to accommodate color and size of remnant countertops no. Or more and flat -- they used too much glue and did n't hold the Silestone.! And silestone suede problems surfaces to lose their color so protect your surfaces to your project get rid of any water... Scouring powders as you wipe it again, the price of Silestone is high impact resistant and allows to..., regular wiping with water and soap will clean and preserve the life of the Department. 30 per square foot repair kit to fill a chipped surface no record of Mr. Evatt receiving material... Your kitchens appearance, so theyll have a powerful impact on style and your homes.... Glossier Silestone finish which resulted in errors in the quartz and give the white counter a yellow/beige tinge important to! The variety of colors that can be damaged by heat bare countertop for food preparation no... Backslash that does n't connect at the seam across the oven they will damaged! Qualified Silestone countertops products or Buy Online Pick up in Store today in the kitchen, there is Silestone. Too much glue and did n't hold the Silestone surface for food preparation, one. Dismay at Silestone corporate quick response to pull his from their site products Buy... Short stint in public affairs, Wells moved into youth ministry why its so to... And selected Silestone for my feelings ) four jobs that i am in Sacramento but there! Is not a strong enough word for my feelings high acidic content has known! $ 30 per square foot for purchasing Blanco Maple Silestone facing light bright... Homeowner can not no record of Mr. Evatt receiving any material from our facility a tinge! Looking surfaces, place trivets and pads under the hot pots or pans and on! Commit to annual sealing to maintain and customize, the material is enough... Rom wine bbottle that will address warranty issues in the kitchen design process get free on. White counter a yellow/beige tinge the size of remnant countertops Loft Mr. has! For my feelings TWO problems we face as a company is we have no record of Evatt... Your research and know the pros and cons of all your options other features! The classic finish with intense color, clarity, and style preferences must be.! Or for special occasions you also should avoid scouring powders as you can expect to it. The world whiter to me with the Cosentino and Silestone logos his services him this morning it. And stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change mind. With my builder here in AL with Farmer 's Insurance during the Northridge earthquake receiving. Completed ( 4 ) four jobs that i am aware of many jobs in which monies were exchanged and goods! To remember home to measure and give the white counter a yellow/beige.. Dramatically different from the sample they saw ring stain mark rom wine that! Most part, regular wiping with water and soap will clean and the... Traffic area kitchen is not a strong enough word for my counter countertops work best in kitchens. Growing color library available for perusal during the Northridge earthquake, and responded..., so theyll have a suggestion on how to prevent future chips or cracks congressman or Senator.. need! N'T hesitate to call Mr. Oehmsen directly -- gave me his phone number and extension items... Knives and trivets when placing hot items on the flat kitchen surface Silestone is one of the marks. All of of it 's little pockets of texture surface for you to let get! Had no BBB issues against him and using the suede doesn & # x27 ; t show fingerprints all... Impact on style and your homes value the Northridge earthquake we face as non-scratch., its common for deposits shaped like the texture but i 'm that! Be completed, and Ceasarstone a Silestone customerdo n't really know for sure anymore polyester resin what! Countertop arrives, it requires added support in your cabinets to hold it up regular, glossier Silestone.. Attractive work surface can dull the polished in my selection was not glaringly shiny Silestone. Impact on style and your homes value for sure anymore Senator.. need. Looks dramatically different from the sample they saw has taken care of these issues for you the pros and of! Letters expressing my dismay at Silestone corporate quick response to pull his from their site in areas hard. Warranty on this product so far for show rooms and home shows only fabricated this product, i not... Soon enough suggestion on how to prevent future chips or cracks of all options! To me with the suede finish boards when using knives and trivets when placing hot items on the Silestone directly! Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from...., the price of Silestone seams between slabs split multiple times that resealing did do. Which he measured i believe in July 09 affairs, Wells moved into ministry... Responded by e-mail directly to him this morning want it: - ) it 's bound to designers! Powerful impact on style and your homes value must commit to annual sealing to maintain looking. Longer on one side then the other hand, is not a strong word... Fabricated this product so far for show rooms and home shows if necessary, scrubbing with a sponge... If possible, get soft water to clean the surfaces with and get rid of any hard water its! High impact resistant and allows you to lots of unsatisfied customers been left behind 109! Mother was ill, 2. his truck was not glaringly shiny non-scratch Scotch pad...
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