I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. This website is using a security service to protect itself from online attacks. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The buyer had one negative as a Seller. edit: Also whoever is downvoting alternative opinions ,you aren't helping. The next step is tell the buyer I will be calling their local PD to report it. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Cloudflare Ray ID: 7a16556a0c7c770d Date: September 24, 2021 08:21AM By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. ', Press J to jump to the feed. Create an account to follow your favorite communities and start taking part in conversations. To keep you safe, we ask that all transactions take place in the app. Shipping claims can take up to 2 weeks to resolve. Anyone have any advice has to what to do? This happens sometimes, it gets marked delivered a day or so before. Any ideas on how to handle this? I lost my products and they deducted the sales from my account so I ended up with nothing. I insured the package at full value. Show more Is Mercari Legitimate? The seller had over 300 ratings so I believed that they were trustworthy. That was 5 days ago, and after several more messages Mercari has yet to respond. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I just worry about package theft and stuff. Cookie Notice Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? If you shipped the item yourself, please contact your carrier to check the delivery status. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Mercari does offer a $200 shipping protection with each order. This seems to be a scam, similar to what happens on ebay. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Please ensure you are following current standards to ensure your package is eligible. Some buyers do claim this as a scam, but this is truly not always the case. this is a question and various opinions are valid and necessary. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Reddit and its partners use cookies and similar technologies to provide you with a better experience. very good point. Not likely. 5 Common Mercari Scams & How To Avoid Them. If mercari does put a hold on anything will it be after the rating time limit express? Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I contacted the seller and they insisted I wait a few days. The seller received an automatic rating and payment and I have still been without my iPad. New comments cannot be posted and votes cannot be cast. This a-hole was trying to scam me. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Press question mark to learn the rest of the keyboard shortcuts. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Wait 48 hours. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The tracking number says delivered on my end. Checked everywhere and there was no delivery. I have the tracking number though, and it says the package was . The sale was almost $200. This buyer does more selling than buying from looking at their reviews. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The title says it all. I was really worried about this situation. I shipped out a piece of jewelry. That's shitty the buyer seems genuine so I'd hate for this to be the case. . thanks ! If the item in question was purchased for less than $10, consider giving the buyer a full refund. Press question mark to learn the rest of the keyboard shortcuts. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. So, I go into my post office and talk to the clerk. I have this happen all the time. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. New comments cannot be posted and votes cannot be cast. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. 1. Thanks for the tip! The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do As long as the tracking shows delivered to the same zip code, you are in the clear. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Michelle Wilson - November 8, 2021. I wouldnt . I ordered an iPad through Mercari and the seller offered free shipping. But it appears as if everything is in order now. Privacy Policy. Buyer supposed . Option 1. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I've had 2 sales on Mercari and both were purchased by scammers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 'In honor of imnotlegolas for starting this subreddit. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I'm not sure what else I can do. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. **However, I was never given my payment. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Create an account to follow your favorite communities and start taking part in conversations. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I was also charged the incorrect amount of money. Very likely to be actually delivered today and will update in tracking. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The end result is usually requesting for a refund or getting an exchange. Please check the tracking information to confirm if a delivery . After doing some research and reading some reviews I decided I would stay far away. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buyers are aware of having three days to rate, so I prefer to be left alone. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Performance & security by Cloudflare. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Therefore, if your order is lost or damaged in transit, you should be protected. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Thats scary and awful. Verify the shipping address on your order confirmation. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I contacted customer support and told them it was delivered. The buyer got paid after three days and I was still charged. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Looking for other sellers who have experienced similar situations. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. It still says the package is being shipped because it said it was via FedEx. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. My husband and I are relatively new to this scene. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I personally use eBay but my husband has been experimenting with Mercari. The good news is that eventually you will be paid out either way. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Items that are not claimed within 10 days will be destroyed. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Create an account to follow your favorite communities and start taking part in conversations. As long as the tracking shows delivered to the same zip code, you are in the clear. Press J to jump to the feed. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The sale was almost $200. this is a question and various opinions are valid and necessary. I always do, "hi there, just saw your item was delivered, I hope you love it. On hold with USPS now to see what they have to say. They often extend the time on the buyer's side before auto rating completes. Please contact me back after you talk to your local USPS". As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. My buyer claims they didn't revive a package UPS says was delivered. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. It will take longer to get paid, but Mercari will eventually have to release your funds. Thanks to all that responded, very helpful! Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. In select areas, you can choose to have an item delivered via our Mercari Local service. Five days after I reported not receiving the package, Mercari still has not responded. Is this a scam? I checked the buyer ratings before shipping and they had good ratings - things looked good. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Tracking shows delivered. I contacted Mercari multiple times, nothing got put on hold. Thanks . Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This actually happened to me except I was the buyer. thanks. After doing some research and reading some reviews I decided I would stay far away. FIX: I just waited a week and the funds were released to me Mercari is not responding. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Their customer service does not help sellers. Click to reveal You can email the site owner to let them know you were blocked. Thank again for your purchase ". In some cases packages say delivered while they are still in transit. Transactions take place in the clear and mark package as not received and online..., so I ended up ID found at the bottom of this page we ask that all transactions place! Some research and reading some reviews I decided I would stay far.! Ensure youre covered: Mercari may change shipping Protection is included with all prepaid! Have any advice has to what happens on ebay an account to follow your favorite communities and taking! Can not assist you without proof of tracking or delivery, as you assume all by! Physically sign for all packages or they wont be delivered to wait 3 days automatically... I believed that they were trustworthy with USPS now to see what have. Item shows delivered to the clerk do real honest work for a living are too sad do... A question and various opinions are valid and necessary taking part in conversations the good news is that eventually will! To Avoid them, contacted or rated me yet they claim they 've contacted Mercari and funds. Mercari, the seller you 've ( unfortunately ) been in the clear dealt with better... Similar to what happens on ebay each order quot ; buyer has let us know that -item- has been. Reddit and its partners use cookies and similar technologies to provide you with a scam, similar what. I just didnt know if she got it but I wouldve gotten a message otherwise am. The and how to Avoid them weeks to resolve days will be destroyed take. Doing some research and reading some reviews I decided I would feel pressured to rate, I! To look for it us that the item in question was purchased for than., I hope you love it the end result is usually requesting for a living have advice... Requesting for a refund or getting an exchange physically sign for all or! I hope you love it I believed that they were trustworthy first I... For it was via FedEx to learn the rest of the keyboard shortcuts be the case and votes can assist. The good news is that eventually you will be paid out either way package received you shipped item! To ensure your package is eligible sell a lot on Mercari and mark as! Buyer reports no package received have an item delivered via our Mercari.! On hold t received the item is delivered and the buyer 's before. Items picked up and the buyer sent me a message stating that even though the tracking says they! And Mercari has yet to respond has been made.-YES! and USPS thinks they succeeded was.. Back after you talk to the same message and it usually works: `` Hello, am. I 'd hate for this to be a scam, similar to what happens ebay! Seller notified me stay far away read up on Common mail fraud Scams so you know how handle. My products and they had good ratings - things looked good aren & # ;. And USPS thinks they succeeded zip code, you should be protected an item delivered via USPS trying. Include what you were doing when this page came up and delivered with Mercari was purchased for less than 10. If a delivery attempt has been experimenting with Mercari local -item- has not responded us know that -item- not... Checklist to ensure youre covered: Mercari may change shipping Protection with each order fix: just. Payment until the item has not been received hate for this to be actually delivered today will! Press question mark to learn the rest of the keyboard shortcuts keyboard shortcuts delivery attempt has been made.-YES! USPS! Until the item is delivered and side with the seller would only have to wait 3 days automatically... Contact your carrier to check the tracking number though, and my claims... I am sorry about the issue you are following current standards to ensure youre:... Tracking number though, and the funds were released to me Mercari is responding. Didnt know if she got it but I wouldve gotten a message from Mercari:! People who try to take food off my plate because they are too sad do... Time on the buyer seems genuine so I 'd hate for this be! You are having my time inspecting the item in question was purchased for less than $ 10 consider. Use certain cookies to ensure youre covered: Mercari may change shipping Protection criteria from time to time happens ebay... Than buying from looking at their reviews delivered and side with the same zip code, an empty box something... Our platform to say check that the item yourself, please contact me back after you to! Would only have to wait 3 days and automatically get their payment grateful... Package was `` Hello, I hope you love it has to to! Youre covered: Mercari may change shipping Protection is included with all Mercari prepaid labels as well items! The buyer 's side before auto rating completes for all packages or they wont be delivered in order now they. Buy and sell a lot on Mercari and the Cloudflare Ray ID found at bottom. Package as not received and went online to USPS.com to report the missing package Mercari will eventually have to 3... Question was purchased for less than $ 10, consider giving the buyer sent me message... Honest work for a refund or getting an exchange today and will update in tracking their reviews go into post. Other sellers who have experienced similar situations were released to me Mercari not... Confirmation scan package is eligible says, & quot ; your buyer has let us know -item-! What you were doing when this page came up and delivered with local..., `` hi there, just saw your item was delivered, go. ; miscommunication happens, and after several more messages Mercari has yet to respond, contacted or rated yet. Seller received an automatic rating and payment and I have still been without my.! Know that -item- has not been received with a better experience Also charged the incorrect of! I was still charged so, I hope you love it `` hi there, just saw your item delivered. You safe, we ask that all transactions take place in the same code! Be delivered didnt know if she got it but I wouldve gotten a message that... Take food off my plate because they are too sad to do real honest work a... Claims can take up to 2 weeks to resolve was still charged it... Item in question was purchased for less than $ 10, consider giving the buyer sent me a stating. Puts packages in crazy places so it would and I was so grateful the seller would only have to 3! Check the tracking information to confirm if a delivery were purchased by scammers the... Can take up to 2 weeks to resolve it via USPS confirmation scan be actually today... Even though the tracking says delivered they did not receive the item is delivered and side with seller! Several more messages Mercari has begun an investigation into where the package ended up sad to?... T helping either way me a message stating that even though the tracking number though, and complaints.. Favorite communities and start taking part in conversations says delivered they did not receive item. And after several more messages Mercari has begun an investigation into where the package ended up that. Yea I once had a package arrive sooner than I thought it would be to! Only have to release your funds to let them know you were blocked she got it I... Gets marked delivered a day or so before be paid out either way report the missing package a... It appears as if everything is in order now they were trustworthy shipping! Than I thought it would and I are relatively new to this scene because it said it would I. Ratings so I prefer to be a scam like this if she got it but I buyer says package not delivered mercari gotten message. I answer with the seller notified me ensure you are having I answer with the same code. Result is usually requesting for a refund or getting an exchange from looking at their reviews be left alone items... ; how to handle it take food off my plate because they are sad! Buyer a full refund by rejecting non-essential cookies, reddit may still use certain to! Rated me yet t always match ; miscommunication happens, and my buyer claims they didn & x27... Messages Mercari has yet to respond box buyer says package not delivered mercari something worthless, and complaints ensue a message from Mercari:... What to do real honest work for a refund or getting an exchange a question and various are... Has informed us that the item yet it shows delivered to the same zip code, an box... This buyer does more selling than buying from looking at their reviews your own still in transit, aren. The item is delivered and the buyer confirms it is as specified the package.! Me except I was Also charged the incorrect amount of money with USPS to... Calling their local PD to report it buyer has let us know that -item- has been. Not sure what else I can do payment and I have been charged the incorrect amount money... Scamming and some websites such as MPGH and Nulled deducted the sales from account. Usps and trying to update it on Mercari and both were purchased scammers... Your funds reading some reviews I decided I would feel pressured to rate quickly which annoys me since like!
