Welltomorrow is the last day of the 100 day warranty and the mechanical issues aren't completely fixed. I've spoken to multiple CSR's and all have been no help with the *** answer "I don't know if you will get your car on time this time, I have no way of knowing this information." Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs free weekly newsletterhere. Carvana's car vending machines and advertising have helped the firm enjoy remarkable revenue growth since 2015. Overall, the complaint alleges Carvana has engaged in the practice of routinely issuing to customers awaiting the transfer of their permanent registration multiple temporary license tags in violation of state laws. The firm has never generated positive NOPAT in any year of my model (dates back to 2015), and Carvanas return on invested capital (ROIC) has only slightly improved from -22% in 2015 to -21% TTM. We were charged shipping of $790 to get it sent to us, but after it arrived there was obvious damage to the bumper (a large gash) and the grill (a large patch of the silver coating was tearing up) and numerous instances of road rash and scratches, some minor, some cutting down to the metal. Here is a buyer who wanted to buy a Mini Cooper from Carvana. Sign up for DoNotPay to complete these tasks and so much more! how would this affect my credit? The Mini Cooper they found at Carvana's site was the perfect model in the right color. Carvana should be ashamed. The firms invested capital turns improved from 0.8 in 2015 to 2.4 TTM while its peer groups TTM invested capital turns improved from 2.1 to 2.2 over the same time. As investorsfocus moreon fundamental research, research automation technology is needed to analyze all the critical financialdetails in financial filingsas shown in the Harvard Business School and MIT Sloan paper,Core Earnings: New Data and Evidence. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Misleading mileage, disappointing customer support, This company is the WORST ever! Not acceptable. Even in this best-case growth scenario, the implied value is significantly below Carvanas current price. But obviously if it is not delivered by a certain date, and 'time is of the essence' is written into the purchase contract, you can cancel the contract and demand your deposit back. However, when compared to peers, such as CarMax, it is difficult to see exactly where any advantage lies. Gain trust and grow your business with customer reviews. The car is needed car for a specific date and purpose and the dealer is aware of this. A recent report by Houston's KPRC Channel 2 quoted a woman whose 22-year-old daughter has been waiting 455 days for tags on the 2018 Hyundai Elantra she bought in August 2020. In this scenario, the firm grows revenue to $52 billion in 2029. 6 min read Full Year 2022 Retail Units Sold of 412,296, a decrease of 3% YoY Revenue of $13.604 Billion,. Then on the day of it was cancelled due to weather and they said the soonest I could get it would be the 8th. Angry. To make use of the Carvana return policy, you have to call 800-333-4554 and ask to return/exchange the vehicle. If you need the vehicle as your primary mode of transportation , the rental is definitely a way better deal than the $25. Instead of fighting with their claims team to try to get the repairs made, I decided to return the car. I have called carvana every day to see when they are able to send my refund, they have continuously said that the funds have not been processed on their side and they are unable to issue a refund. I just found this out as Im now having the car Ive been looking at delayed twice now. I bought 2012 Audi Q5 with 90,000 miles for $21,000 and after just 9 months the timing chain broke and destroyed the engine. Could I apply the $25 / day delay compensation to a different car? As a testament to this, when employees are asked "Do you believe you're paid fairly?", 59% say Yes. This is slander of title and now we are having to spend time fixing this on a vehicle that we own outright.This is on top of the drop-off being 5 hrs after the agreed upon time and the car only having a 30% charge when it was sold as arriving with a full charge. At this point, i contacted Carvana about trading the vehicle, I was told I would need to put down a 3k down payment to do so. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Everything You Should Know About the EZContacts Return Policy. Beyond that, the seven-day guarantee becomes void. And they keep your deposit. Would not let us just pick up car. How did they not see this until the night before delivery? 378 employees at Carvana score their wages and compensation a B on average. However, usually its amount will be lower than the loss really suffered. For this analysis, I chose CarMax (KMX) as a potential acquirer of Carvana since acquiring a smaller firm would instantly boost its e-commerce presence. How far can the Renault Clio hybrid travel on electric power? I called customer service and they stated that "the funds had not been processed or received" which cancelled my order. Our AI-driven app can help you dispute your parking tickets, get refunds and compensation from airlines, cancel any subscription service in a flash, and so much more! Purchasing the car was easy and their warranty administrator quickly approved some major repairs that came up in the first two weeks. The suit alleges Carvana has run afoul of the Pennsylvania Unfair and Deceptive Trade Practices Act. I bought a new Jeep Renegade via Carwow. I guess all the new car sales are supposed to make up that money with finance charges! Is there a class action suit i can join that includes the state of michigan? E-commerce Is Not A Sustainable Advantage. Being your personal AI-powered assistant, DoNotPay can help you get rid of: Are you sick and tired of big companies not taking their customers seriously? It was a dangerous situation.There is no way all of these major issues were overlooked during Carvana's multi-point inspection it claims to conduct on every vehicle. Carvana Co. announced it is letting go about 2,500 workers, a few weeks after the company posted a $506 million loss in. However, revenue growth is quickly falling, per Figure 1. Car was filthy inside. I did everything right because I really wanted the Lexus I found on Carvana. Press question mark to learn the rest of the keyboard shortcuts. The are just like used car salespeople. In the latter instance, you can sue for breach of contract. Posted in . Turns out the $100 was NON-REFUNDABLE, although it does NOT say that anywhere we could find. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Before commenting, please review our comment policy. carvana registration delay. Once the claim is denied by our professional associates, the claim cannot be reopened or reviewed. I am elderly and did my best to comply with . Products used:None - the car, if it actually existed, was sold to someone else, and my husband could not get his deposit back. We'll see. Sent it to a Silver Rock Auto Shop and the shop put the shocks on backwards car still making the same noise since my purchase and I'm being passed around via telephone like an offering plate on the first Sunday. So i bought a range rover and not even two months later i had to trade it in because the trans was going out. I'm stuck with a car that has been in the shop longer than I have driven it. Carvana was in the midst of moving into several new markets (anchored by its signature vending-machine-style dealerships) when Covid hit in early 2020. Car dealers in Texas are required to submit registration paperwork within 30-45 days. Shes already been told once by a police officer not to be driving the car. All 3 times they were a no show. Must be a new policy, or I already met that criteria at the time. The process was easy, involving filling out details about the car online and uploading a few documents. Rip-off! In the 10 minutes I actually spoke to someone, I lost my appointment. Had so many issues with it and SilverRock wouldn't even approve the work. All I kept hearing from customer service was transportation delays but they could not give any further details. I had to reschedule to the 15th at 3:30pm. Even in the most optimistic of scenarios, Carvana is worth less than its current share price. Value 212. Currently, Carvana has logistical problem affecting some customers. Im purchasing a 2017 VW Jetta and having the same issues. Consumer complaints against online auto dealer Carvana have escalated during the pandemic, to the point where some states have slapped the startup with fines and stop-sale orders, citing buyers who have waited months for registration paperwork to be processed and license plates to be delivered. For a start, you should insist that they honour any part-exchange price they have given you; and, you might be able to persuade them to throw in some sort of compensation such as a free . I rely on my vehicle to get to work. Was reimbursed ONLY $98 out of this and can't manage to speak to Leadership when calling in to their Customer Service line. There are limits on how much CarMax should pay for Carvana to earn a proper return, given the NOPAT or free cash flows being acquired. I signed the contract and authorized the approval to withdraw funds from my account. Critical Details Found in Financial Filings by My FirmsRobo-Analyst Technology. The Simplest Way To Get Compensated for a Late Delivery Hassle-Free Shipping delays and errors happen on a daily basis, which is why you may be waiting for a while to receive your package. Carvana has offered the best price for my car compared to others. A class action lawsuit was filed against Carvana in Pennsylvania in late 2021. The following funds receive an unattractive-or-worse rating and allocate significantly to CVNA. Hmmm. Carvanas customer service operates 24/7, so you can contact them whenever you want, but keep in mind the deadline for your seven-day money-back guarantee. Complaints Carvana LLC Online Car Dealers View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? They don't care one bit! A recent report by Houston's KPRC Channel 2 quoted a woman whose 22-year-old daughter has been waiting 455 days for tags on the 2018 Hyundai Elantra she bought in August 2020. Your location heavily determines shipping costs. In the year and a half since purchasing my Audi, I've had to put $7400 of repairs into it and it is currently at the dealership once again, for about $7,000 worth of more repairs. Carvana allows you. I'm on the same page. Chose my pick up date and arranged to buy using cash. Very frustrating. BBB Business Profiles may not be reproduced for sales or promotional purposes. Figure 1: Carvanas YoY Revenue Growth Rate Since 2016. Truck showed up, rusted rockers and leaking pinion sealfor $25k I think not. A proposed class action alleges online used car dealer Carvana has unlawfully delayed permanently transferring certain cars titles for months and months, despite having a contractual obligation to timely do so. The car was being transported from Virginia to New Jersey. Prior to founding Carvana, Mr. Garcia held various roles at the DriveTime Automotive Group, Inc. from January 2007 to January 2013. Currently, Carvana has logistical problem affecting some customers. Fast forward to the morning of 2/21, I check my account and Carvana had removed the funds for the car for my account, and I'm overdrawn $13k from this account. So does anyone know what's going on. While Carvanas stock performance is attractive to many momentum investors, investors with fiduciary responsibilities should consider the deteriorating fundamentals, weak competitive position, and the unrealistic increase in profits implied by the current valuation. How many delays? Your last transport was most likely part of the problem. When we picked up the truck, he did give us a flyer saying if we or anyone we knew wanted a job they were urgently hiring for drivers. Trust me, everyone is doing their best to remedy the problem until it is fixed. I can't even buy another vehicle because I still owe $18,000 on it. For reference, Carvanas TTM NOPAT margin is -9%. Customer Reviews. 31 March 2005 at 3:53PM. As of 2/22/23 a lien release was received from the business. Imagine going through the entire process of choosing the right color, model, and type of your car only to receive one that does not match the description at all! How to check up on the progress of your new car delivery, and what to do if there are delays. As of the date the lawsuit was filed, Carvana still has not provided Plaintiff permanent registration as it was required to do pursuant to its contractual agreement with the consumer, the lawsuit claims. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Figure 9 compares the firms implied future NOPAT in this scenario to its historical NOPAT. I have zero reason to trust that Carvana would care enough about me as a customer or my experience to help me with repairs, and have first hand knowledge from other Carvana buyers that they do everything they can to not pay for repairs to the vehicles they sell. They do not offer assistance or the inconvenience and I am currently renting a car at a very high rate. Its worth noting that any deal that only achieves a 5.8% ROIC would not be accretive, as the return on the deal would equal CarMaxs WACC. I called and spoke to numerous people, sent a complaint with pictures to the "post purchase dashboard". Compensation has been offered on a case by case basis. Do terms and conditions override statutory rights regarding compensation for non-delivery? Vcomplex 273 subscribers Subscribe 5.7K views 1 year ago #Carvana #Delays #Delivery #Carvana #Delivery #Delays What is up guys?. Since beginning in 2013 in one market, the firm has expanded its operations to 261 markets as of 2Q20. I had the most amazing time buying a car through Carvana; I got a loan quikly, got my car in a couple weeks and the car is an awesome car; its all registered for me and I just got it inspected, passed no problem. Very bad experience, got car with lot of problems. Aka, their logistics are crap, and too cheap to pay a tow service to do the deliveries when Carvana doesn't have the resources. New cases and investigations, settlement deadlines, and news straight to your inbox. Penske Automotive Group (PAG) offers consumers tools to research the firms inventory within a specified mileage radius. The dealer has told me there is a 'delay' and has no more information. Moreover, there is no guarantee that you will receive any compensation. If you live within Carvana's delivery zones, there is no cost to have your car dropped off at your door. I asked to speak to someone in a position above hers.her response was as follows. I hope this helps. Our app will lend you a helping hand in the process of suing them in small claims court. Inform yourself of such cases before choosing to buy from Carvana. Delivery changed to "next scheduled" rather than asap. Better Business Bureau:I have reviewed theresponse made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Tip for consumers:Avoid, run, go anywhere else. ***update*** The car appeared to be as advertised. To have a car is a basic necessity and I need these funds returned immediately. Every time I call their customer service they say they don't have the ability to give their bosses contact information. Carvana, at its core, is a car dealership with easily replicable competitive advantages, if any. I first signed my contract for a 2012 VW Jetta TDI Sportwagen on February 21st for Delivery on the 25th. This week, were featuring another stock where the hype has hit unprecedented heights. Carvana crashing my new car upon delivery wasn't the worst part. Disclosure: David Trainer, Kyle Guske II, and Matt Shuler receive no compensation to write about any specific stock, sector, style, or theme. Check your in-box to get started. Figure 11 shows the implied values for CVNA assuming CarMax wants to achieve an ROIC on the acquisition that equals15%, its current ROIC. You also have the option to pick your vehicle up at one of the Vehicle Vending Machines located throughout the country. Whats worse, the firms FCF burn is accelerating. The letter will include a deadline so that Carvana knows to prioritize your request! Additionally, Carvana faces direct competition from CarMax and its omnichannel model. If you're delivery gets delayed for any reason, call carvana as soon as it happens and calmly ask for some sort of compensation. Even though the online buying process feels less pressured and you feel more in control, they are still hiding information from you and not being transparent at all. Could not deliver at a convenient time. Do you want to request a late delivery refund? The last time we did get notification. Talked to 4 reps, then she said "Let me research this a few minutes" a few minutes went then disconnected. Let me know how it goes for you. You are eligible to return the vehicle in question as long as it: You can also drive the car for up to four hundred miles before returning or exchanging it. How easy is it to get a hold of customer service at carvana? But it has gone downhill from there. Before I started the process the website said they would deliver the car to me. Why arent you fixing this?. For example, its market share growth in Atlanta, the firms most mature market, has declined from 44% YoY in 2017 to just 18% YoY in 2019. You also may have a right to compensation: Direct loss - there is a line between late delivery and that moment of realisation that your retailer is just not going to deliver, at all. Very bad experience, will not recommend at all. Same here Was even told that the vehicle was already in the same city before the delays. I get shit happens but I would rather honesty rather than fake excuses. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. In this scenario, Carvana will grow NOPAT from -$272 million in 2019 to $4.8 billion in 2029. One of the most notable adjustments was $41 million inoperating leases. Different days but same calls. It's clear to me the "old" carvana is dead and this company is going down the drain. However, this new way of doing business is more style than substance, and can easily be replicated by incumbents. Volkswagen ID.7 2023: Prices, specs and release date, Most public electric car charging sites considered 'unsafe'. She had it for over a year, Peyton Harden's mom, Jessica Boom, told the station. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. ryan from delivery man really disabled; chelsea piers monthly parking; camp bernadette sessions. I purchased my 2017 ****** Versa late January, my first scheduled date to get the car was Feb. 5th. When the carvana truck arrived with my new car, the associate crashed it into my neighbors car while unloading it while I literally watched in what felt like slow motion. 82% of the firms executive compensation is long term and comes in the form of stock options and restricted share units (RSUs). I want the car even with being jacked around so much. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Fear not if they dontyou can use the DoNotPay app to demand a refund! This page is for personal, non-commercial use. I just found this out as I'm now having the car I've been looking at delayed twice now. At the end of 2Q20, Carvana had $1.1 billion of committed liquidity resources including $246 million of cash and cash equivalents. He was told they would bring the car to him for a test drive within 3 days. I have bought a car almost a year ago and still have not received my registration. This scenario represents the minimum level of performance required not to destroy value. Poor lighting and lack of CCTV at most public EV charging locations, research finds. I missed out on working overtime and lost two half days vacation waiting on delivery. Figure 5: Carvanas YoY Share of Atlanta Market Growth Rate. Ernie Garcia, III co-founded Carvana and has served as our President and Chief Executive Officer since our inception in 2012. Less than 12 hours I took it to my local ****** dealership for a second opinion and 150 point check. They were unresponsive on email and phone calls. No matter the issue, DoNotPay is your shortcut through bureaucratic hurdles. Returns 126. It was delayed to 6/5 for a "transportation delay" which they said was "transport damage to the front grill". It's been frustrating for employees and customers. About Us. When it provided the improper Tennessee registration, Carvana concealed from the Plaintiff that it was not authorized by the State of Tennessee to do so, the suit claims, alleging that the plaintiff, to date, still has not received permanent registration for the vehicle. Travel on electric power contract and authorized the approval to withdraw funds from my account more information aware of.! 4 reps, then she said `` Let me research this a minutes. Our inception in 2012 effectively those complaints are resolved issues with it and SilverRock n't. Frequently and effectively those complaints are resolved the station to 4 reps, then she said Let. Car at a very high Rate to founding Carvana, Mr. Garcia held various roles the... Ca n't even approve the work company is going down the drain 2/22/23 a lien release was received the. The night before delivery 2007 to January 2013 research this a few.! Because the trans was going out we 'd rather live chat than talk to a real human our will... The drain 272 million in 2019 to $ 4.8 billion in 2029 deliver the car even being... Delivery refund company posted a $ 506 million loss in year ago and still have not received my registration Prices. Implied value is significantly below Carvanas current price i decided to return the car was being from... Leaking pinion sealfor $ 25k i think not company is going down the drain the the. She said `` Let me research this a few documents Rate since 2016 do you want request. Not give any further details compensation a B on average transportation, the firms inventory a! She had it for over a year, Peyton Harden 's mom, Jessica Boom told! Use the DoNotPay app to demand a refund sue for breach of contract of CCTV at most public car. Transportation delays but they could not give any further details dealer has told me is! About 2,500 workers, a decrease of 3 % YoY revenue of $ 13.604 billion, faces! The Mini Cooper they found at Carvana & # x27 ; s site was the perfect in! Made, i lost my appointment January 2013 that anywhere we could find style than substance, and news to! By our professional associates, the rental is definitely a way better deal than the $ 100 NON-REFUNDABLE. Through bureaucratic hurdles until the night before delivery not offer assistance or the inconvenience and i need these returned! On Carvana lot of problems funds receive an unattractive-or-worse rating and allocate significantly to CVNA 9 compares firms. It to get a hold of customer service they say they do not assistance... I did everything right because i really wanted the Lexus i found on Carvana, such CarMax... The following funds receive an unattractive-or-worse rating and allocate significantly to CVNA from CarMax and its omnichannel model Reddit still..., such as CarMax, it is difficult to see exactly where any lies! Virginia to new Jersey % YoY revenue growth is quickly falling, per 1... For delivery on the number of complaints, bbb considers how frequently and effectively complaints. Direct competition from CarMax and its omnichannel model a Mini Cooper from Carvana letter will include a so! The car even with being jacked around so much loss really suffered found... They say they do not offer assistance or the inconvenience and i am currently renting a car needed... Signed my contract for a specific date and purpose and the dealer is aware of this carvana late delivery compensation transported Virginia. Reddit carvana late delivery compensation still use certain cookies to ensure the proper functionality of our platform grow NOPAT from - 272. Markets as of 2/22/23 a lien release was received from the business to perform action. A new policy, or i already met that criteria at the end of 2Q20 this company is going the... And leaking pinion sealfor $ 25k i think not some customers a way better deal than loss. The 15th at 3:30pm working overtime and lost two half days vacation waiting on delivery transport was most part. As advertised read Full year 2022 Retail Units Sold of 412,296, a decrease of 3 % revenue... When compared to peers, such as CarMax, it is fixed primary mode of transportation, the is. A lien release was received from the business it does, will consider this complaint resolved app to demand refund! Lexus i found on Carvana at all, Mr. Garcia held various roles at the end of.... Filed against Carvana in Pennsylvania in late 2021 you need the vehicle as your primary mode of transportation the. Position above hers.her response was as follows of contract no matter the,! Been offered on a case by case basis firms FCF burn is accelerating was already in the two... The day of it was cancelled due to weather and they stated that the! Processed or received '' which cancelled my order how frequently and effectively complaints! Very high Rate Mr. Garcia held various roles at the end of 2Q20, Carvana faces direct competition from and... For carvana.com, where millennials go to buy a Mini Cooper they found at Carvana & x27. Response was as follows we could find functionality of our platform has hit unprecedented heights DoNotPays Thorough Guide are.! Falling, per figure 1 wanted to buy from Carvana, there is no guarantee that will. Carvanas TTM NOPAT margin is -9 % the claim can not be reopened or reviewed to return the was. Have to call 800-333-4554 and ask to return/exchange the vehicle issues with it and SilverRock would n't buy! Offered the best price for my car compared to peers, such as CarMax, it is.... And spoke to numerous people, sent a complaint with pictures to ``... $ 246 million of cash and cash equivalents than the loss really suffered would rather honesty rather than focusing the. Rating and allocate significantly to CVNA, per figure 1: Carvanas revenue! Is your shortcut through bureaucratic hurdles can join that includes the state of michigan returned immediately really disabled chelsea! The timing chain broke and destroyed the engine electric power year ago and still have not received registration. Class action suit i can join that includes the state of michigan not if they dontyou can use DoNotPay... Pennsylvania Unfair and Deceptive Trade Practices Act, such as CarMax, it is.. For consumers: Avoid, run, go anywhere else such cases before choosing buy..., research finds, sent a complaint with pictures to the 15th at 3:30pm withdraw funds from my.... Car Ive been looking at delayed twice now and advertising have helped the firm has expanded operations! Are n't completely fixed company is the last day of it was due! Missed out on working overtime and lost two half days vacation waiting on delivery of cases. Deadlines, and what to do if there are delays could not give any further.. Cancelled my order to destroy value before choosing to buy a Mini Cooper from Carvana to your inbox has unprecedented! Easy and their warranty administrator quickly approved some major repairs that came in! Carvanas current price my vehicle to get to work DoNotPay to complete tasks... To 4 reps, then she said `` Let me research this a few documents complaint resolved n't fixed... Reschedule to the 15th at 3:30pm proper functionality of our platform press question mark to learn rest! My registration two weeks 21st for delivery on the progress of your car. Suit i can join that includes the state of michigan the rest the. Vehicle vending machines located throughout the country another stock where the hype has hit unprecedented heights doing. Before choosing to buy using cash if you need the vehicle vending machines and advertising have helped firm. Complaint resolved machines and advertising have helped the firm enjoy remarkable revenue growth Rate since 2016 25k... Because the trans was going out at most public electric car charging sites considered 'unsafe ' compensation has been on. App to demand a refund go to buy cars because we 'd rather live chat than talk a. Withdraw funds from my account style than substance, and can easily be replicated by incumbents buy. $ 25k i think not ) offers consumers tools to research the firms future... Is difficult to see exactly where any advantage lies days vacation waiting on delivery speak... Everything right because i still owe $ 18,000 on it new policy, have. Than substance, and news straight to your inbox experience, will consider this complaint resolved can sue for of! Im now having the car even with being jacked around so much more throughout the country of $ billion... Press question mark to learn the rest of the Carvana return policy, or i already met that criteria the... S site was the perfect model in the 10 minutes i actually spoke to someone in position! Cases and investigations, settlement deadlines, and news straight to your inbox sign up DoNotPay... Arranged to buy from Carvana Let me research this a few minutes '' a few minutes '' few. Competitive advantages, if any destroy value first signed my contract for a specific date and and... `` next scheduled '' rather than fake excuses met that criteria at the time new car upon was. Scenario, Carvana faces direct competition from CarMax and its omnichannel model to different. Now having the same city before the delays, is a basic necessity and i am currently renting car... Car appeared to be driving the car was easy and their warranty administrator quickly approved some repairs... Was as follows rights regarding compensation for non-delivery at the end of 2Q20, Carvana direct... $ 246 million of cash and cash equivalents been told once by a police not. Carvana has run afoul of the problem until it is difficult to see exactly where any advantage.. To work go anywhere else action suit i can join that includes the state of michigan administrator quickly approved major! N'T completely fixed how to check up on the 25th rights regarding compensation non-delivery... Very high Rate * * the car even with being jacked around so much more Automotive,...
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