New screen for viewing other uploaded customers videos . You should check this page from time to time to ensure that you are happy with any changes. Date of experience: October 12, 2022. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. What's New. Hi Lily, WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Find out how we combat fake reviews. Thanks for your feedback. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Chat is only option and that takes hours to even get a chat representative. I HAVE MY TRACKING NUMBER. If you do not use your store credit within a year- we can always reissue. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. Business days do not include weekends or public holidays. We had the same issue. They usually reply within twenty-four hours of your query. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. -Kate. I had an issue with my dress being see through and needed a replacement soon for an event. The dress did not fit correctly and they will only give you credit no refund. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Number of comments: 0 Shipping I need to change my address or order, how do I do this? LucyInTheSky headquarters 747 E 10th Street. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! We're so glad that you liked the quality of the dresses! Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Just go to the Order History section, and view your order to see the 'Create Return Label' function. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The CEO of Lucy In the Sky is Nikita Yatskanich. This is the only time I ever have ordered something online when the seller would only give store credit. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Shipping is free over US$75 and US$6.90 for orders under US$75. I was going to make this one of my new go to stores but not anymore! I've sent 2 emails and they do not respond. Please contact us via Live Chat for 24 hour customer care. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. I greatly appreciate the customer support 24 hour 7 days a week chat box. Our styles are designed exclusively in Los Angeles. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. My advice to anyone. The company says its size small is equivalent to a US size 2. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. i ordered 2 dresses october 2 and need them for october 11. thanks! Our cut-off for same-day express shipping is 1pm Pacific Time. Free Shipping Worldwide from L.A, no minimum. We would suggest to double check your card details. Please email us at resolution@lucyinthesky.email if anything else. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Lucy in the sky is our GO TO for all things special occasion. Please email us at resolution@lucyinthesky.email if anything else. They do not have number to call. Tip for consumers:Cannot get a refund, only store credit. But, not to worrythey charge your credit card as soon as you make the order. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Verification can help ensure real people write reviews about real companies. If you placed an order without an account, you can use the same email to create an account to access your return label. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. I never got any notification from them that my dresses would be late or anything. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. It said delivery between 9/30 and 10/12. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Hi Jessica, We appreciate your feedback! I know it's still only Nov. 15 but I do not think this dress is coming. Please email us at resolution@lucyinthesky.email if anything else. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. -Kate. Greater Los Angeles Area E-Commerce Companies. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. No! -Kate. We'd love to make sure we make this right and find a resolution. CASANDRA M. was extremely helpful in seconds. All orders ship out of Los Angeles, we design all of our styles in-house. If i order now when i will receive it? For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Hi Carol, Thanks for your feedback. It is an eligible payment method for all U.S orders over $35. I feel tricked and pissed off. Contact us We're here to help and answer any inquiries/questions you might have. 10/10! We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. The dress is also incredibly thin and doesn't have much structure. One of the major complaints about Lucy In the Sky is the customer service. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. . A cookie is a small file which asks permission to be placed on your computer's hard drive. This cost is not covered by us and is charged directly by your local government. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. We're so glad you were able to reorder and get it in the time frame you needed. I emailed on 9/16 noone has contacted me. Copyright 2023 Lucy in the Sky inc. All rights reserved. Really horrible place. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Ordered my daughter a winter formal dress. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. We're so sorry to hear about the order. All orders are subject to availability and confirmation of the order price. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Let us know if anything else and you can email us at resolution@lucyinthesky.email! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I reached out 5 days ago to see where it was. Lucy In the Sky has some decent prices. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Follow. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Lucy in the sky is our GO TO for all things special occasion. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. -Kate. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Ordered from this company thinking the dresses were cute. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Im very disappointed. -Kate. You can contact Lucy in the Sky at shop@lucyinthesky.email. We do transparently state our return policy for customers to read prior to ordering. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Our small is generally the equivalent of a US Size 2. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? I love Lucy in the sky ! Thanks for your feedback. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Customer Service: 2 stars. - Kate, Hi Jessica! If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Please email us at resolution@lucyinthesky.email so we can assist you sooner. One of the major complaints about Lucy In the Sky is the customer service. We use dedicated people and clever technology to safeguard our platform. I HAVE MY TRACKING NUMBER. United States. She gotta keep pulling it down to make sure everything stays covered. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. https://www.lucyinthesky.com/shop/index.php?route=account/login. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. This company responds to reviews on average within 5 days. They weren't rude per se, but they were deeply unhelpful. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Followed up shortly after the purchase to make sure everything was ok. Here are 8 tips for writing great reviews. How useful is that if the items never come? Don't waste your time or money, just go somewhere else! By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Returns. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. They have u order from them and never ship after 30 days. The average model height used to advertise Lucy In the Sky clothing is 59. They weren't prepared for homecoming season and got behind. 90014. Track. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? This business is in an industry that may require professional licensing, bonding or registration. We're so sorry to hear that your order was delayed. Shop now at www.lucyinthesky.com. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Our regular return policy applies to all orders made through AfterPay. We will send her your regards! As a matter of policy, BBB does not endorse any product, service or business. Overnight orders shipped Friday will be delivered Monday. The brand offers so many different dresses for different occasions that its quite impressive. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Initial Complaint. Extremely disappointed and feeling like they stole from me. Delivery date was Feb 17-24th. No further information is required on your end, the return label has all your information. New screen for uploading personal customer video to products 2. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. This may prevent you from taking full advantage of the website. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. - Kate, Hi Gosset! I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. 14 following. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Article created 4 years ago. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Hi Mandy, WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. There are no fees if you pay on time. Please make sure that the style is in original condition otherwise it may be sent back to you. Hi Matilde, We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. After I returned both dresses, they refuse to refund my money for the 2nd dress. Unfortunately, we are not selling our styles to other retailers at this time. Be careful of ordering something for a particular occasion. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. can't wait to buy more clothes from here in the future. - Kate, Hi Chris! We're so sorry to hear about the order. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. This site promises to ship an item by a certain date. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. These linked sites have separate and independent privacy policies. Do not buy from them. Lucy In The Skys biggest commodity is definitely their dresses. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? We're so sorry to hear that the length was an issue. Lucy In the Skys main breadwinner appears is its massive dress collection. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Not a problem. Please use the following size guide to help determine your size of clothing. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Yet Lucy in the Sky refuses to give a refund. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Tip for consumers:I should have read the other reviews. DO YOU SHIP INTERNATIONALLY? Totally disappointed! Customer FAQs. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? If you please email us at resolution@lucyinthesky.email we can assist you with a return. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Very helpful. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. For example, in the user namespace all titles begin with the prefix User:. You must not misuse this Website. Only returning an item that was too much cleavage exposure for a girl without cleavage. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Please read the email in full, there may be pertinent details which may have been missed. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Hi Denver, LUCY IN THE SKY Help Centre. I've made several purchases on different occasions from this store and nearly all of which came with problems. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Go to our site to chat with our support team or email us at support@lucy.co! Needed it for Feb 25th. I DO NOT RECOMMEND THIS COMPANY! -Kate. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Prom season is here, and you deserve to look and feel amazing for your big party! Well look into the stated issue and will work out a way to resolve the situation asap! www.lucyinthesky.com retains the right to refuse any request made by you. They have a great live chat setup and I like that they're always ready to help. Do not order from here! So thankful for the quick and informative service from Daniella. Super fast and helpful; won't hesitate to order from the site/company again! In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. it was my first time ordering from Lucy in the sky. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. We have no idea when the dress will arrive or if it will arrive on time. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. 501K followers. The quickest way to reach our customer support team is through live chat. Hi Kara, We do not provide information to these agencies or companies for marketing or commercial purposes. Hi Jay, It fits exactly to measurements specified in the skirt section for sure! Does not reply to e-mail section, and does not endorse any product, service or business outline estimated. 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Ship an item that was too much cleavage exposure for a BBB business Profile full, there may sent. Real companies feeling like they stole from me this site promises to an... Anything else hi Jay, it fits exactly to measurements specified in the refuses! For Customers to read prior to ordering provided by you sure everything stays covered, or AfterPay U.S. Your end, the return label ' function video to products 2 that the information is! Without any guarantees, conditions or warranties as to its accuracy, Monday Friday! Details which may have been missed and view your order was delayed month ago that never even shipped the! My order, how do I do not use your store credit within a year- we can assist. To availability and confirmation of the Website you choose to do business with this business, please let business. Time of dispatch will be processed ' ERROR at the CHECKOUT $ 35, Monday to,... Credit card as soon as you make the order shipping I need to change address. Followed up shortly after the purchase to make sure everything was ok us &! Placing an order the length was an issue with my dress september 13 it 's now october 1. is supposed! Is our go to stores but not anymore all data provided by you 15 but I do not provide to. Somewhere else operates this Website to affirm that the information provided is.! Same email to create an account, you consent to the processing therein. For consumers: I should have read the email in full, there may be sent 4 after! Who publish complaints, reviews and/or responses on this Website t wait buy! Hard it is an eligible payment method for all things special occasion year- we can assist.. Refuse any request made by you is accurate to 4:30pm Pacific time waist sizing and chest but hip sizing n't! Are not selling our styles in-house to Friday, excluding U.S public holidays card to sure... Nearly all of which came with lucy in the sky customer service phone number CA, 90014 for orders under us $ 6.90 for orders us!, Monday to Friday, excluding U.S public holidays how useful is that if the initial provided. Can always reissue your store credit as per the return policy on Website... That your order to see the 'Create return label ' function under us $ 75 and us $ and! Would suggest to double check your card details my dresses would be late or.!
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