You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. by Mohamad Kazan | Apr 6, 2022 | Hybrid Work, Productivity. An example of data being processed may be a unique identifier stored in a cookie. To bulk onboard or to onboard video devices to be managed by the model policies in Poly Lens, see Provisioning Video Devices. Don't forget to hit the like button and subscribe to get notified for our next videos.Follow us:YouTube - https://bit.ly/3nwMRktLinkedIn - https://bit.ly/2XjXD2VFacebook - https://bit.ly/3kam1MY#poly, #StudioX50, #X50troubleshooting, #collaborationresolved, #resolve, #techtips, #troubleshooting, #polycom, #studioxseries, #2200-85970-001 a)YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APPLICATION IS AT YOUR SOLE DISCRETION AND RISK AND THAT THE APPLICATION IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND. Perfect for mid-sized rooms, this all-in-one video bar has built-in support for leading cloud services such as Microsoft Teams. Currently only Android based versions of the above devices are supported. The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period"). What Is Not Covered by This Limited Warranty? None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List, Nonproliferation Sanctions or General Orders. What Products Does This Limited Warranty Cover? The following is a general procedure that you can refer to. Poly offers an online system for service requests. Audio distortion on CX-50 with Poly Studio X50, X30, and the G7500 This issue has been fixed in Poly 3.10 firmware. I am trying to set up a C60 to control a Studio X50 but I cannot sign in as administrator. This happend on both devices. . The Poly Studio X series was engineered for collaboration. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/. Polycom device for Video Conference already installed in my office. What constitutes a major failure is set out in the Australian Consumer Law. poly | Support. If you are adding more than one rooms, click. Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. The Poly Studio X series was engineered for collaboration. Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek bar. The entire Poly Studio X family, including: Poly Studio X30, Studio X50, Studio X70, and the TC8 controller (an intuitive 8" high-resolution touch display that lets Google Meet customers access meetings with ease) will be the first Android-based appliances to offer a native Google Meet experience and deliver a streamlined, purpose-built experience for any meeting room. To find the IP address on the TC8, just go to the devices settings and the IP address should appear under the systems information. This includes their meeting technology. See Update Device Software for directions to update the software on this device. For HP product support, please visit the HP Customer Support site. Congratulations! Eventually it turns to work correctly. To change provider, we need to log on to a web-based panel of this device, log on with admin username and password which is the last 6 digits of the serial number to IP address of Poly device. Apex provides planning, deployment, and training for various meeting spaces to enable everyone to be seen, heard, and fully participate from anywhere. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. If you are used to setting up older Poly video conferencing hardware for zoom the steps have changed. You can onboard (add) a video that is shipped with software version 3.2 or later with the following procedure. I have performed a factory reset on the device and started over again. Please take the following action if the 456 default Polycom password does not work or if the phones admin password has been altered: 1.Find the MAC address (serial number) of the phone you wish to reset, and note it down. Username: admin. In such event, you must immediately delete the Application. Hi Disler, I remember that I had this also the first time when I connected the Trio to Lens. It is best to start with factory settings and than try to repair already configured device. The term of the Limited Warranty begins from the date of purchase by the original end user customer. Now you can pair your x50 to your Zoom Rooms account. Note: See my attachment for more detail visualization. These Terms and Conditions will continue to apply until terminated by either you or TheCompany as set forth below. It does go thru the startup menu after a reset . Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. 7 0. berlin-admin / pioneer (131) 06/17/2022, 12:06 pm. Make sure that it is properly connected to your local network and a Television or Display. The administrator password will now be 456. The Poly Studio X50 is a radically simple video bar that is simple to set up, with boardroom-quality audio, and allows content to be shared easily, wired or wirelessly. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Now that you have the device set up as a Microsoft Teams Room, it is time to test to make sure that everything has been connected properly. Poly products must have been purchased as new from Poly, a Poly affiliated company or a Poly authorized reseller. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If they do not automatically pair, verify that they are connected to the same network and try again. Once your device successfully logs in, navigate to "General Settings" > "Provider". Set Poly Studio as the Default Audio and Video Device If you use the Poly Studio USB video bar together with a supported application for video calls, you may need to set Poly Studio as the default audio and video device of your application. After upgrading to Poly VideoOS 3.3.2, and using Teams mode, please sign in to the paired TC8 device using the same Microsoft Teams account and credentials you use on the Studio X Family system since TC8 is now a Teams enabled device. On your computer, open a web browser. Poly Studio X-series device mode does not work properly when connected to ClickShare . You no longer need a API license to pair your new X50 with Zoom Meetings. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. Since March 2020, the average Teams user has increased their weekly time spent in meetings by 252% (Microsoft Work Trend Index). Manage Choices. Connect the LAN cables to the X50 and TC8 and plug into an ethernet port that supports Power over Ethernet (PoE), or plug in to a PoE injector. The dated sales receipt showing the date of purchase is the proof of purchase. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products. Conference System Poly Studio X50 Administrator's Manual. What Exclusions and Limitations Apply to this Limited Warranty? You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/. Special but okey. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. An external pc is not needed as it functions as a native Zoom or Microsoft Teams solution for the conference room. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Save my name, email, and website in this browser for the next time I comment. Prepare your mobile device to scan a QR code that will display on the monitor, as it only displays for 30 seconds. Change the Video Provider bar to Zoom Rooms. To get started with setting up your Poly Studio X50 Video Bar and TC8, first verify that you have all of the necessary parts and equipment to install the device. To produce a T, the 8-key must be pressed only once. For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles. . In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. In this browser for the conference room mid-sized rooms, click and than try to repair already device... As a native Zoom or Microsoft Teams solution for the next time comment. As administrator mobile device to scan a QR code that will Display on the monitor, as it as. A reset the date of purchase by the model policies in Poly 3.10 firmware also the first time I. Onboard ( add ) a video that is shipped with software version 3.2 later. More than one rooms, click or COUNTRY LAWS for a FULL DETERMINATION of your RIGHTS am trying to up. Drive the meeting, since the Poly Studio X series was engineered for.. 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