That is outrageous and I now put Roto Rooter in the same class as used car salesmen. We value your privacy. [protected] Inexcusable and Irresponsible! He left I had a kitchen sink drain that needed to be rodded because it was blocked. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Tristian had attempted to clear the drain from the basement. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Submitting a response indicates a willingness to work with customers to make things right. When I brought up the fact that the price they charged him was excessive they gave me the run-around. John Cooke. Prior to the installation my kitchen sink was working normally. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This review was chosen algorithmically as the most valued customer feedback. We were billed $1,360.94. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. The plumber Alex that you recommended would have came back. I called RR and informed them they broke the drain pipe. Again, nothing but excuses. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. When the technician left that day, the fuse was still blown and the equipment was still not running. He quoted $750, and the other plumber charged $229. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Share your photos and videos with others to prove the truth of your words. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) See BBB rating for this plumber in Tinton Falls, NJ. $2,694.91 refund for unneeded and overpriced services. Well start sending you the news you need delivered straight to you. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Provide the man with the refund. BS. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. kichen sink can't be used because down under the sink water is leaking. So I hung up. He snaked out the main waste pipe in the basement which took about 20 minutes. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. For more information about reviews on ConsumerAffairs.com please visit our and it was the most ridiculous estimate I'd ever seen. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Because of that, we were glued by the phone. It will take 3-4 hours they say. Found a little water in laundry area 11/2/22. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Ive learned my lesson. have a hold harmless signed by him before we started the work. Regards, (Invoice #***********.) When we talked to the neighbor. Pipe is collapsed - Camara to follow. To date no additional water damage has occurred. Convenient. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. After he left, I went to use the shower. I asked the cost on the toilet flange and he priced that at $750. Win or lose, it'll cost them money. Customer agreed on getting $75 credit back on card. Customer Reviews are not used in the calculation of BBB Rating. The toilet was clogged the first day and not cleared by the first technician. They cleared up my drain issue and leak. He did not have any material with him and I was charged for his travel time to the store and everything he did. This is were our cable want thru next door unit **. Desired outcome: So, why did your technician not make the same assessment prior to snaking? Shell fix it, unless the Roto Rooter you used was a franchise. He left the job undone. I also think they shop over my insurance deductible. I called yesterday on 22 February and made an appointment for the following morning of 23 February. They changed the sump pump and left Poo Poo water residue on the floor. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Think they called? Total Rip Off do not use this company you will be upset. Well guide you through the process. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. So your cost would be about $800. Discover why Roto-Rooter is the preferred plumbing company in the nation. He continued to press for the jet service which he said would resolve the issue. HIRE SOME ONE ELSE. Find out how we combat fake reviews. I couldn't be happier with my service from Roto-Rooter. This comment was posted by a verified customer. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I want a refund of $2,964.91 for the services I did not need. Their jetter failed to operate so they departed. We was willing and able to replace the toilet. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Email to customer has also been sent with refund details. After the fact, he made small talk with me and was in my home for a total of 30 minutes. There was very little clean up and it was done. Verification can help ensure real people write reviews about real companies. Customer Reviews are not used in the calculation of BBB Rating. Everything about this interaction felt robotic and not genuine. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Its location on this page may change next time you visit. They got paid and I got no forms. He tried cleaning the toilet, which did no good. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. He was friendly, polite and efficient. Their investigation involved creating a hole and opening my ceiling. He did remove the toilet. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. I would certainly use them again if I ever need anything. Offered $75 off which is more than the coupon offered online. Here are the reasons for my complaint: Then, the plumber calls, not the dispatch and says I'm 1 hour away. Plumbing, unclogg toilet, lied about findings, over billed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We were shocked, what a scum bag company, the fee was never disclosed. So then finally on 1/25 I reached out to Veronica on my own. They would not discuss pricing on the phone. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). We definitely clear it the next day. ***** ******* ******. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Please also include a copy of this review. I just had a terrible experience with Roto Rooter myself. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Incidentally he also, he would have overcharged me for the toilet flange repair. If the drain wasn't fully clear. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. They stood behind their 30 day guarantee. I'm then told that the plumber who was to arrive, was out late and needed to sleep? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. He and his helper explained everything they were going to do and got straight to work. We have provided a $400 discount. Once again, a short while later I had another sewer line back up. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. 4. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. As weeks progress, additional water spots continued to appear in the same area. Isaac did not collect any money. Schedule Online. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The stains would not fade. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. 2. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. FAQ. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. BBB reports on known marketplace practices. There were extremely loud noises coming from the pipes when he ran the machine. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. They sent a text saying that we were confirmed. Bill checked as commercial instead of Residential Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. So What we can do. Thats not enough. How can they keep on ripping people off like that. As the time neared, I called to verify. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Read HQ Reviews. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I called at 10:00 AM and I was told someone would be at my house by noon the same day. Johnson's sewer and drain cont. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I worked with Jason and he got a crew out that same day. If you have an issue on a Sunday, save your time and dont call them. I called Roto Rooter and they had someone come out to assess the damage. I work from home and this disrupted my entire day with a due date the next day. I checked on his progress concerned he may be damaging the pipes. I allowed him to start the work because it was a small job. Issue resolved. He didnt tell until I wanted itemized information about the costs. I have a clean out so it was easy access. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Hello, Snaked the line. He gave a price to provide a water mitigation service. We called for a snake job only. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Is this your company? Claim it and get a lot of features. After 45 min. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. 4 grand! Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. The third man did not come till the job undone. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. No customer service and they over charge for minimal they do! It took the Roto Rooter plumber about 20 minutes to rod it out. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They told us they would be able to fix it this afternoon. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. As a matter of policy, BBB does not endorse any product, service or business. This company needs to stop this practice immediately. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. ***** and ******* ******* both over 70 years of age Wow, if you dont like your job quit. Which is not code but would do it since that is what you prefer. I called a local service who came to my home on 2/02/23. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Never pay them until they give you what you want. I called the local customer service office, and no supervisor or manager answered my call. Anyway, what kind of morons are these? Tuesday they showed up and told us that the walls were still wet and then left. BBB is here to help. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. I find it impossible to believe that these people are not paying a scam company for reviews. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. They were professional and got the job done fairly quickly. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. This tool was recommended by the company over the phone. Nope. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Photo shows it could not have come from a toilet drain. Then they said it's now 4 to 6 pm. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. It had become clear to me that the charging was never going to stop. On Sat. Details: August 10, 2022, I called rooter rooter 3-days ago. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. We have the washer fixed. Labor: $800+ Replacement would be about $1500 minus the $700 that you paid. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. He said it was the second mans job. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. The plumber was Dikembe McCaster. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. I called Roto-Rooter to return to my home and remedy the clog. The landlord received the estimate on 12/14. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Additionally, I said that we refused water remediation. We also lost confidence in Roto-Rooter. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. This past Was he a plumber or a plumber technician? *All services may not be available at all locations. That is the best I can do for you. How do I know I can trust these reviews about Roto-Rooter? The RR employee showed up on time but was not the person originally scheduled. We can fix your plumbing problem and clean up your water damage. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA.
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